Gartner Expert

Chris Laske

Director Analyst

Chris Laske is a Director Analyst on the IT Service Experience Infrastructure and Operations team. Chris helps I&O clients demonstrate business value through the instantiation of agile DevOps practices and the adoption of Product Team models. He also provides guidance on service operations modernization, as well as leveraging ITOM and ITSM tools for optimizing service delivery.

Chris has more than 20 years experience working in the IT industry, with a unique blend of leadership in both ITIL and agile practice adoption. He holds certifications in both ITIL and Scaled Agile.

Previous experience

Drawing from his over 36 years in the retail industry, Chris spent the initial phases of his career on the business side as a technology partner and product owner. He then moved directly into IT where he served in a variety of leadership roles in business intelligence, collaborative technologies, portals, database management systems, and finally, Infrastructure Operations.

Most recently, Chris helped instantiate agile DevOps practices in the Infrastructure Operations area at his previous company. As a SAFe Program Consultant and Release Train Engineer, he has directly participated in more than 20 Program Increment planning events. Chris also had responsibility for overseeing their Infrastructure Managed Services provider, ensuring the attainment of SLAs and KPIs, while partnering to optimize service delivery models for an organization with over 70,000 employees.

Professional background


Technical Engineering Manager

Areas of coverage

I&O Organizational Strategy

I&O Operations Management


Master of Business Administration - Western Michigan University

Bachelor of Arts - Materials and Logistics Management, Michigan State University

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Top Issues That I Help Clients Address

1ITSM Process Improvement - Change Management, Incident Management, Problem Management

2Agile Infrastructure Operations

3DevOps Org/Process for Infrastructure Operations

4Convergence between IT Operations Management and Service Management

5AIOps and Modern Service Operations