Gartner Expert

Chris Pang

Sr Director Analyst

Chris Pang is a Senior Director Analyst in Gartner's Technology CEO team.As part of the Tech CEO practice his research is focused on product strategy, customer acquisition and corporate development. In parallel Mr. Pang covers Human Capital Management (HCM) and ERP technologies working across Gartner's end-user, vendor and investor client base. He also leads Gartner's global coverage for employee expense management software and recognition and rewards software. From 2017-2020 he was Gartner's vendor lead for Workday, where he was responsible for crafting and coordinating Gartner's research position on Workday.

Previous experience

Prior to joining Gartner, Mr. Pang worked at BTexact Technologies, researching security technologies used in mobile and wireless communications.

Professional background

BTexact Technologies


Areas of coverage

Application Leaders

HCM Technology Transformation


M.S., Secure Electronic Commerce, Royal Holloway, University of London

M.A., Modern History, Royal Holloway, University of London

B.A., With Honors, History, University of Portsmouth

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Top Issues That I Help Clients Address

1TSP clients: Market intelligence, product and business strategy for HCM/HR and ERP vendors

2ITL clients: Advice on HCM and ERP software (large enterprise and midmarket)

3Invest clients: Market overview, vendor analysis, market forecast for HCM and ERP markets

4ITL : Expense management software/ technology; contract reviews for major expense software vendors (SAP Concur, Chrome River)

5Workday: Questions on General Strategy. SAP: Questions on Cloud Strategy/ Products (Concur, SuccessFactors)