Gartner Expert

Chris Poole

Managing Vice President

Chris Poole is the Managing Vice President leading the Supply Chain Strategies, Product Lifecycle Management (PLM) and Planning teams. The Strategies team covers combination of functional research and advice in areas like Manufacturing, Logistics and Customer Fulfillment and also focuses on what's important for Chief Supply Chain Officers. Here, the team is building a bank of research and advice on areas like Customer Experience, Cost Optimization and Supply Chain Digitalization. The PLM team focuses on research and advice on all aspects of Product Lifecycle Management including New Product Introduction and SKU Portfolio Management. This team also covers how Packaging is important for Supply Chain leaders - particularly in how it is used to optimize cost and support e-commerce and corporate social responsibility initiatives. The Planning team focuses on research and advice in demand and supply planning and within that their execution through Sales and Operations Planning (S&OP). Specifically, the team provides research and advice on supply chain planning maturity, process discipline, S&OP transformation, metrics and organization.

Mr. Poole himself focuses on customer service, hierarchy of metrics and the supply chain of the future. He can also address aspects of supply chain planning and S&OP.

Previous experience

Mr. Poole has over 31 years of experience in supply chain and sales in consumer products, retailing and consulting. In his previous roles, he has had both leadership and functional responsibility for customer logistics, customer service centers, order to cash, large-scale physical distribution operations, demand and supply planning, sales and operations planning (S&OP), network design and project management.

Professional background

Procter and Gamble

Physical Distribution Director, Europe, Customer Service/Logistics Director, UK


Global Customer Service Devt. Director, Supply Chain Director, Great Britain

Musgrave Retail Partners

Supply Chain Director, Great Britain

Areas of coverage

Supply Chain Planning

Supply Chain Customer Fulfillment and Collaboration (retired)

Supply Chain Strategy, Leadership and Governance (retired)

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Top Issues That I Help Clients Address

1Supply Chain of the Future - key trends - Customer Experience, Circular Economy, Digitalization

2Customer Fulfillment - including order to cash / Joint value creation through collaboration between supply chain partners

3Supply Chain Planning - Maturity / S&OP Metrics / S&OP planning horizons

4Supply Chain Planning - Transformation / Organization Design / Future Trends