Gartner Expert

Christopher Wiles

Sr Director Analyst

Christopher Wiles is a Senior Director, in the Infrastructure and Communication Services area. He provides guidance for clients on sourcing strategies, vendor evaluation and selection, contract deal pricing, contract structure, negotiations and relationship recovery. This includes infrastructure, operations and communications services across client, colocation and public cloud environments with a focus on professional, managed services and migration services. Christopher covers Data Center Outsourcing, Hybrid Infrastructure Managed Services, Cloud IT Transformation Services, Network Services, Managed Network Services.

Previously, Christopher has led digital transformation business change initiatives, managed a global IT networks delivery function, delivered global IT business transformation sourcing initiatives, been an independent IT outsourcing advisor and led major managed services transformation programmes across multiple industries.

Previous experience

Previously, Christopher has led digital transformation business change initiatives, managed a global IT networks delivery function, delivered global IT business transformation sourcing initiatives, been an independent IT outsourcing advisor and led major managed services transformation programmes across multiple industries.

Professional background

RSM UK

Digital Transformation Business Change Lead

QBE

Global Head of IT Networks

Three

Head of Managed Services Transformation

Areas of coverage

Financial Services Technology Modernization and Transformation

IT Contracts Negotiations

Digital Business Change Initiatives

IT Sourcing Strategy Development and Execution

Enterprise Transformation Enablement

Education

MSc, Computer Integrated Manufacture, Cranfield University

BEng, Electronics Manufacture and Management, Loughborough University

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Top Issues That I Help Clients Address

1IT Services Sourcing Strategy

2Recovering / Re-solutioning / Insourcing of Outsourcing / Managed Services Deals

3Sourcing Execution including Dynamic Sourcing

4Network Services Sourcing

5Public Cloud Transformation Services