Gartner Expert

Claudia Clemens

Sr Director Analyst

Claudia Clemens is a Senior Director, Analyst, based in Seattle, WA as part of Gartner's Supply Chain Research and Advisory Practice. Claudia is the industry expert for Consumer Products supply chain, helping CSCO's shape strategy with research on industry trends and best practices, supply chain collaboration, Supply Chain benchmarking, supply chain metrics and performance management, consumer backorder strategies, emerging topics and more.

Previous experience

Ms. Clemens has over 20 years of supply chain experience, starting out in apparel and jewelry, then transitioning to consumer electronics. Ms. Clemens found striking similarities in fashion and technology supply chains with short lifecycles, long lead-times, obsolescence risks, and strong product launch demands while working for both retailers and manufacturers of consumer electronics. In addition, Ms. Clemens led In-Stock management for technology product categories at Amazon, leading direct-to-consumer categories. Prior to joining Gartner in 2022, she led forecast automation for Samsung Electronics America's e-commerce division and served as Director for Samsung wholesale supply chain integration with Costco and Amazon accounts.

Professional background

Samsung Electronics America

Director, Supply Chain and Operations


Senior Manager, Consumer Electronics In-stock


Senior Manager, Supply Chain Strategy

Areas of coverage

Supply Chain Planning

Supply Chain Transformation

Supply Chain Leadership


Certificate in Supply Chain Strategy, M.I.T. Sloan, Cambridge, MA, USA

M.A., Reinwardt Academy, Amsterdam School of Arts, Amsterdam, The Netherlands

Bachelor of Arts, University of Illinois, Dekalb, Illinois, USA

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Top Issues That I Help Clients Address

1What are the most impactful supply chain trends and best practices a CSCO should employ?

2How can I increase operational maturity in my consumer products supply chain?

3How do I assess and drive supply chain performance through metrics and benchmarking? e.g. Hierarchy of metrics

4How do I mitigate end-to-end risk for disruption, labor, and inflation?

5How do I design processes and organization for supply chain optimization?