Colin Fletcher focuses his research on how advances in the evolving practice of IT Operations Management (ITOM) can help Gartner clients continually drive greater business success while lowering costs and managing risk. His research is focused on all major ITOM disciplines and the market supporting them, with additional insight into the dynamic areas of DevOps, Application Release Automation (ARA), Artificial Intelligence for IT Operations (AIOps), and Continuous Configuration Automation (CCA). Additionally, Mr. Fletcher has previously served as Gartner's Lead Analyst covering BMC Software.
Mr. Fletcher's research is informed by daily conversations with clients and thought leaders, as well as more than 16 years of IT practitioner experience (from service desk to admin to consultant), leadership experience (team, project and product management) and creative marketing experience (product and strategic) built at companies large and small, including Apple, HP, BMC Software, Motorola, IBM Global Services, Dell and several startups.
IT operations and infrastructure managers
DevOps, application support and application operations teams
DevOps project leaders
Application operations leaders
Vice president/director of IT infrastructure and operations
Vice president/director of service delivery
IT operations monitoring and support teams
Network operations centers and teams
Prior to joining Gartner, Mr. Fletcher led various strategic product marketing and management efforts for Dell's Enterprise Solutions Group. While he worked on a number of products and projects, he notably led the development of a strategic marketing framework designed to integrate product management, product marketing and corporate marketing efforts to present a compelling, consistent vision for Dell enterprise solutions.
Senior Enterprise Solutions Manager - Strategic Initiatives
Senior Product Marketing Manager - Application Performance Management
Solutions Marketing Manager - BMC Atrium
Infrastructure and Operations Leaders
Infrastructure, Operations and Cloud Management
M.B.A., Management, Jones Graduate School of Business, Rice University
B.B.A., Management, University of Houston-Downtown, Outstanding Management Graduate, Dean's List (All Semesters)
1If and how tools can help IT Operations & DevOps teams achieve their goals
2Tool vendor selection, integration and/or consolidation strategies
3Staying up to date on the latest trends & best practices affecting IT operations
4Applying a people- and knowledge-centric approach to IT operations to improve performance and satisfaction
5Improving the IT operations team's ability to market itself internally