Gartner Expert

Colin Fletcher

Sr Director Analyst

Colin Fletcher focuses his research on how advances in the evolving practice of IT Operations Management (ITOM) can help Gartner clients continually drive greater business success while lowering costs and managing risk. His research is focused on all major ITOM disciplines and the market supporting them, with additional insight into the dynamic areas of DevOps, Application Release Automation (ARA), Artificial Intelligence for IT Operations (AIOps), and Continuous Configuration Automation (CCA). Additionally, Mr. Fletcher has previously served as Gartner's Lead Analyst covering BMC Software.

Mr. Fletcher's research is informed by daily conversations with clients and thought leaders, as well as more than 16 years of IT practitioner experience (from service desk to admin to consultant), leadership experience (team, project and product management) and creative marketing experience (product and strategic) built at companies large and small, including Apple, HP, BMC Software, Motorola, IBM Global Services, Dell and several startups.

Roles and responsibility


IT operations and infrastructure managers

DevOps, application support and application operations teams

DevOps project leaders

Application operations leaders

Vice president/director of IT infrastructure and operations

Vice president/director of service delivery

IT operations monitoring and support teams

Network operations centers and teams

IT procurement

Previous experience

Prior to joining Gartner, Mr. Fletcher led various strategic product marketing and management efforts for Dell's Enterprise Solutions Group. While he worked on a number of products and projects, he notably led the development of a strategic marketing framework designed to integrate product management, product marketing and corporate marketing efforts to present a compelling, consistent vision for Dell enterprise solutions.

Professional background


Senior Enterprise Solutions Manager - Strategic Initiatives


Senior Product Marketing Manager - Application Performance Management

BMC Software

Solutions Marketing Manager - BMC Atrium

Areas of coverage

Infrastructure and Operations Leaders

Infrastructure, Operations and Cloud Management


M.B.A., Management, Jones Graduate School of Business, Rice University

B.B.A., Management, University of Houston-Downtown, Outstanding Management Graduate, Dean's List (All Semesters)

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Top Issues That I Help Clients Address

1If and how tools can help IT Operations & DevOps teams achieve their goals

2Tool vendor selection, integration and/or consolidation strategies

3Staying up to date on the latest trends & best practices affecting IT operations

4Applying a people- and knowledge-centric approach to IT operations to improve performance and satisfaction

5Improving the IT operations team's ability to market itself internally