Gartner Expert

Cynthia Phillips

Sr Director Analyst

Cynthia Phillips is an analyst in Gartner's Strategic Portfolio Management team. Dr. Phillips specializes in industrial and organizational psychology including cyberpsychology, change leadership, influencing tactics, effective communication, conflict aptitude and employee commitment. She also covers best practices for business process improvement, EPMOs and strategic initiatives. Her mission is to support clients at the intersection of people, process and culture to effect positive change.

Previous experience

Enterprise initiatives, business process transformation and change leadership in a wide variety of functions (e.g., supply chain, human resources, finance, safety, customer service, clinical research operations, etc.)

Professional background


Director, Global Project Management


Director, Portfolio Management & Operational Excellence

ST Microelectronics

Global Supply Chain Manager / New Products / Project Manager

Areas of coverage

Best-in-Class Portfolio Office

Strategic Portfolio Management

Enterprise Transformation Enablement


A. PhD, Industrial & Organizational Psychology

B. MA, Negotiation & Conflict Resolution

C. BS, Business Management

D. Lean Six Sigma Black Belt

E. Project Management Professional

F. Professional of Human Resources

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Top Issues That I Help Clients Address

1Organizational change management, change resistance, strategic transformation

2Stakeholder influencing, communication, workplace culture and behaviors, bias, conflict, fatigue, motivation, innovation / creativity

3Strategic Portfolio Management, E/PMOs, program & portfolio management

4Lean Six Sigma / Continuous Improvement / Operational Excellence