Gartner Expert

Cynthia Phillips

Sr Director Analyst

Cynthia Phillips is a Senior Director, Analyst in the Strategic Portfolio Management team of Gartner Research. Dr. Phillips specializes in industrial and organizational psychology including workplace aspects such as creating a culture of innovation, leading change, increasing employee commitment, avoiding burnout and cultivating growth mindsets. She also covers best practices for E/PMOs and project management. Prior to joining Gartner, Dr. Phillips led global PMO, operational excellence, and Lean Six Sigma (LSS) teams leading change across a variety of functions. Dr. Phillips enjoys supporting clients at the intersection of people, processes and culture to effect positive change.

Previous experience

Global initiative and change leadership, E/PMO process development, EPPM system oversight, Lean Six Sigma project identification/execution/measurement, LSS Black Belt and Green Belt mentoring, business process transformation

Professional background


Director, Global Project Management


Director, Portfolio Management - Operational Excellence

ST Microelectronics

New Product Introduction / Project Manager / Global Supply Chain

Areas of coverage

Program and Portfolio Management Leaders

Strategic Portfolio Management


PhD, Industrial & Organizational Psychology

MA, Negotiation & Conflict Resolution

BS, Business Management

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Top Issues That I Help Clients Address

1Organizational Change Management

2Strategic Portfolio Management, E/PMOs, program & portfolio management

3Remote work, workplace culture, and workplace behaviors (adoption, productivity, innovation, etc.)

4Lean Six Sigma / Continuous Improvement / Operational Excellence