Gartner Expert

Cynthia Phillips

Sr Director Analyst

Cynthia Phillips is an expert in the Strategic Portfolio Management team of Gartner Research. Dr. Phillips specializes in industrial and organizational psychology including cyber-psychology (i.e., human experience in technology-mediated environments) and workplace aspects such as creating a culture of innovation, leading change, thriving through conflict, increasing employee commitment, avoiding burnout and cultivating growth mindsets. She also covers best practices for E/PMOs and project management. Prior to joining Gartner, Dr. Phillips led global PMO, operational excellence, and Lean Six Sigma (LSS) teams to transform value delivery across a variety of functions including Human Resources, Supply Chain and Manufacturing. Dr. Phillips enjoys supporting clients at the intersection of people, processes and culture to effect positive change.

Previous experience

Global initiative and change leadership, E/PMO process development, EPPM system oversight, Lean Six Sigma project identification/execution/measurement, LSS Black Belt and Green Belt mentoring, business process transformation

Professional background


Director, Global Project Management


Director, Portfolio Management - Operational Excellence

ST Microelectronics

New Product Introduction / Project Manager / Global Supply Chain

Areas of coverage

Best-in-Class Portfolio Office

Strategic Portfolio Management

Digital Business Change Initiatives


PhD, Industrial & Organizational Psychology

MA, Negotiation & Conflict Resolution

BS, Business Management

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Top Issues That I Help Clients Address

1Organizational change management, change resistance, strategic transformation

2Stakeholder influencing, communication, workplace culture and behaviors, bias, conflict, fatigue, motivation, innovation / creativity

3Strategic Portfolio Management, E/PMOs, program & portfolio management

4Lean Six Sigma / Continuous Improvement / Operational Excellence