Gartner Expert

Danny Kreidy

Sr Director Analyst

Danny Kreidy is a Senior Director Analyst at Gartner in the IT Leaders Sourcing, Procurement and Vendor Management team. Mr. Kreidy covers the IT managed services market, in particular application managed services, provider selection, sourcing strategy, contracts and negotiation, and guides Gartner clients in injecting thought leadership, innovation, and transformation into services partnerships.

Previous experience

Mr. Kreidy has 20 years of experience in IT delivery and management. As CIO for the past 10 years, he has been involved in both overseeing IT operations and transformation initiatives from strategy to execution. Whilst doing this, he has had significant real-world exposure to Europe, Middle East and Africa markets; while working in Retail, Consumer Goods, Manufacturing, and IT Services.

Professional background


Chief Information Officer

Holdal Group

Chief Information Officer

Nestle Waters

Area Project Manager

Areas of coverage

IT Contracts Negotiations

IT Vendor Ecosystems Management


MBA from Lebanese American University

Computer & Communication Engineering from Notre Dame University

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Top Issues That I Help Clients Address

1Develop and execute a sourcing strategy and effective partnership for applications services

2Injecting innovation and thought leadership into sourcing agreements

3Evaluation and selection of application services providers

4Application-service-related contract terms and conditions, negotiations, renegotiations, master service agreement (MSA), statement of work (SOW), request for proposal (RFP)

5What to look for in a SaaS implementation service provider