Gartner Expert
David Edward Ackerman
VP Analyst
David Ackerman is a Vice President in Gartner Research, where he is part of the infrastructure and cloud research team. Mr. Ackerman currently conducts research associated with IT transformation to cloud infrastructure, managed service for all IT infrastructure and market insight for digital business, AI, IOT and Edge. In this capacity, he ensures integrated, high-quality analyses across all infrastructure services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve cloud, IaaS, hybrid computing and all infrastructure management, contracting, marketing and development issues. Addition research areas include driving improved performance in migration to the cloud and transformation to digital business.
Previous experience
Mr. Ackerman brings more than 35 years of experience to the Gartner team in strategic planning, product development, information technology consulting, internet payment systems, vendor relationship management, outsourcing practices and local-area network infrastructure management. Mr. Ackerman has been sought as a speaker for a variety of topics, including the value of RFP responses, internet strategic directions, outsourcing relationships and total IT expenditure. He also has been quoted in industry articles. He has done extensive work with companies such as Boeing, DuPont, GM, BellSouth, Campbell's Soup, Intel and Dell. Prior to joining Gartner Research, Mr. Ackerman was employed by The Hackett Group, Electronic Data Systems (EDS) and Sprint Telecommunications. He held the position of senior director of IT research for Hackett and director of global business development for EDS, and he oversaw the development of internet solutions for payment systems, guided implementation plans for banking systems and developed vendor relationships. This role included chairing the Global Product Steering Committee to oversee business development for rollout and integration of vendor software products for global use by clients.
Professional background
The Hackett Group
Senior Director
Gartner
VP/Managing Partner Consulting
EDS
Global Director E-Commerce
Areas of coverage
Business Performance Management for Tech CEOs
Messaging and Differentiation
IT Services and Solutions
Education
B.B.A., University of Texas at Austin
M.B.A., Amberton University at Dallas
Top Issues That I Help Clients Address
1Effective IT outsource management and measures for infrastructure and cloud
2Outsource contract negotiations in infrastructure and cloud
3Service delivery model strategies for infrastructure and cloud
4Service-level performance
5Effective retained team to manage an outsourced environment