Gartner Expert

David Edward Ackerman

VP Analyst

David Ackerman is a Vice President in Gartner Research, where he is part of the cloud sourcing team. Mr. Ackerman currently conducts research associated with IT cloud infrastructure sourcing in all four phases of the sourcing life cycle. In this capacity, he ensures integrated, high-quality analyses across all outsource services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve cloud, IaaS, hybrid computing and all infrastructure sourcing issues, along with developing research to drive improved performance in cloud outsourcing infrastructure, smart machines and migration to the cloud.

Roles and responsibility



IT management team

Outsourcing partners

IT procurement groups

IT retained staff in an outsourced environment

IT and business strategy organizations

Previous experience

Mr. Ackerman brings more than 30 years of experience to the Gartner team in strategic planning, product development, information technology consulting, internet payment systems, vendor relationship management, outsourcing practices and local-area network infrastructure management. Mr. Ackerman has been sought as a speaker for a variety of topics, including the value of RFP responses, internet strategic directions, outsourcing relationships and total IT expenditure. He also has been quoted in industry articles. He has done extensive work with companies such as Boeing, DuPont, GM, BellSouth, Campbell's Soup, Intel and Dell. Prior to joining Gartner Research, Mr. Ackerman was employed by The Hackett Group, Electronic Data Systems (EDS) and Sprint Telecommunications. He held the position of senior director of IT research for Hackett and director of global business development for EDS, and he oversaw the development of internet solutions for payment systems, guided implementation plans for banking systems and developed vendor relationships. This role included chairing the Global Product Steering Committee to oversee business development for rollout and integration of vendor software products for global use by clients.

Professional background

The Hackett Group

Senior Director


VP/Managing Partner Consulting


Global Director E-Commerce

Areas of coverage

Business Performance Management for Tech CEOs

Messaging and Differentiation

Industry Product Planning (retired)

Contracting for Cloud (retired)

IT Services and Solutions


B.B.A., University of Texas at Austin

M.B.A., Amberton University at Dallas

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Top Issues That I Help Clients Address

1Effective IT outsource management and measures for infrastructure and cloud

2Outsource contract negotiations in infrastructure and cloud

3Service delivery model strategies for infrastructure and cloud

4Service-level performance

5Effective retained team to manage an outsourced environment

Latest research and insights