Gartner Expert
David Edward Ackerman
VP Analyst
David Ackerman is a Vice President in Gartner Research, where he is part of the cloud sourcing team. Mr. Ackerman currently conducts research associated with IT cloud infrastructure sourcing in all four phases of the sourcing life cycle. In this capacity, he ensures integrated, high-quality analyses across all outsource services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve cloud, IaaS, hybrid computing and all infrastructure sourcing issues, along with developing research to drive improved performance in cloud outsourcing infrastructure, smart machines and migration to the cloud.
Roles and responsibility
CIO
CFO
IT management team
Outsourcing partners
IT procurement groups
IT retained staff in an outsourced environment
IT and business strategy organizations
Previous experience
Mr. Ackerman brings more than 30 years of experience to the Gartner team in strategic planning, product development, information technology consulting, internet payment systems, vendor relationship management, outsourcing practices and local-area network infrastructure management. Mr. Ackerman has been sought as a speaker for a variety of topics, including the value of RFP responses, internet strategic directions, outsourcing relationships and total IT expenditure. He also has been quoted in industry articles. He has done extensive work with companies such as Boeing, DuPont, GM, BellSouth, Campbell's Soup, Intel and Dell. Prior to joining Gartner Research, Mr. Ackerman was employed by The Hackett Group, Electronic Data Systems (EDS) and Sprint Telecommunications. He held the position of senior director of IT research for Hackett and director of global business development for EDS, and he oversaw the development of internet solutions for payment systems, guided implementation plans for banking systems and developed vendor relationships. This role included chairing the Global Product Steering Committee to oversee business development for rollout and integration of vendor software products for global use by clients.
Professional background
The Hackett Group
Senior Director
Gartner
VP/Managing Partner Consulting
EDS
Global Director E-Commerce
Areas of coverage
Business Performance Management for Tech CEOs
Product Messaging and Differentiation
Industry Product Planning
Contracting for Cloud (retired)
IT Services and Solutions
Education
B.B.A., University of Texas at Austin
M.B.A., Amberton University at Dallas
Top Issues That I Help Clients Address
1Effective IT outsource management and measures for infrastructure and cloud
2Outsource contract negotiations in infrastructure and cloud
3Service delivery model strategies for infrastructure and cloud
4Service-level performance
5Effective retained team to manage an outsourced environment