Gartner Expert

David Edward Ackerman

VP Analyst

David Ackerman is a Vice President in Gartner Research, where he is part of the infrastructure and cloud research team. Mr. Ackerman currently conducts research associated with IT transformation to cloud infrastructure, managed service for all IT infrastructure and market insight for digital business, AI, IOT and Edge. In this capacity, he ensures integrated, high-quality analyses across all infrastructure services, along with the continued development of new research to meet the needs of Gartner clients. His responsibilities include working with clients to resolve cloud, IaaS, hybrid computing and all infrastructure management, contracting, marketing and development issues. Addition research areas include driving improved performance in migration to the cloud and transformation to digital business.

Previous experience

Mr. Ackerman brings more than 35 years of experience to the Gartner team in strategic planning, product development, information technology consulting, internet payment systems, vendor relationship management, outsourcing practices and local-area network infrastructure management. Mr. Ackerman has been sought as a speaker for a variety of topics, including the value of RFP responses, internet strategic directions, outsourcing relationships and total IT expenditure. He also has been quoted in industry articles. He has done extensive work with companies such as Boeing, DuPont, GM, BellSouth, Campbell's Soup, Intel and Dell. Prior to joining Gartner Research, Mr. Ackerman was employed by The Hackett Group, Electronic Data Systems (EDS) and Sprint Telecommunications. He held the position of senior director of IT research for Hackett and director of global business development for EDS, and he oversaw the development of internet solutions for payment systems, guided implementation plans for banking systems and developed vendor relationships. This role included chairing the Global Product Steering Committee to oversee business development for rollout and integration of vendor software products for global use by clients.

Professional background

The Hackett Group

Senior Director


VP/Managing Partner Consulting


Global Director E-Commerce

Areas of coverage

Scalable Business Operations for Tech CEOs

Messaging and Differentiation

IT Services and Solutions


B.B.A., University of Texas at Austin

M.B.A., Amberton University at Dallas

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Top Issues That I Help Clients Address

1Effective IT outsource management and measures for infrastructure and cloud

2Outsource contract negotiations in infrastructure and cloud

3Service delivery model strategies for infrastructure and cloud

4Service-level performance

5Effective retained team to manage an outsourced environment

Latest research and insights