Gartner Expert

Dean Lacheca

Sr Director Analyst

Dean Lacheca is a Research Director in Gartner's CIO research and advisory group. Within that group, he is part of a global team focused on supporting public sector CIOs and technology leaders. Mr. Lacheca provides thought leadership around the transition to digital government. He covers topics including digital strategy, digital workplace, open data, government case management and citizen engagement. His research also includes the adoption and potential impact of emerging technology trends, such as artificial intelligence, on government.

Previous experience

Prior to joining Gartner, Mr. Lacheca worked in the public sector space for more than 20 years including 11 years at the government owned worker's compensation insurer in Queensland, Australia. As Head of Digital Service, he was responsible for their digital transformation including the establishment and execution of their digital strategy. During his tenure, he was focused on legacy modernization, establishing Agile, UX/CX design practices and the adoption of a bimodal approach to solution delivery.

Professional background

WorkCover Queensland

Head of Digital Services and Manager of Solution Delivery

CSC

Solution Architect

Oracle

Solutions Consultant

Areas of coverage

Government Digital Transformation and Innovation

Government Technology Optimization and Modernization

Building and Expanding a Digital Business (retired)

Education

Bachelor of Science, Computer Science and Pure Mathematics, University of Queensland

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Top Issues That I Help Clients Address

1Developing and implementing digital government strategy

2Designing and building a multichannel citizen engagement strategy

3Establishing and sustaining open government data and API programs

4Business case development, helping CIOs position technology as a business enabler and IT as a partner