Gartner Expert

Debbie Buckland

Director Analyst

Debbie Buckland is a Director Analyst in the Financial Services/Banking team part of the CIO Group, specializing in payments. Ms. Buckland advises Bank CIOs, TSP Product Leaders, and Bank Business-side Leaders on key industry trends and developments in payments modernization and transformation. In the shifting payments landscape, she helps banks and providers understand the impact, opportunities and threats that exist.

Previous experience

Prior to joining Gartner, Ms. Buckland was a payments and cash management professional with experience in product management, sales support, technical project management, and systems analysis in the financial services industry. She specializes in payments (retail and commercial) and payment transformation. Based near Atlanta, Georgia, she has worked with all sizes of financial institutions (top tier to credit unions) in the U.S., Canada and LATAM.

Professional background


Business Solutions Consultant


Presales Solution Consultant

IBM (Sterling Commerce)

Senior Product Manager

Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Technology Modernization and Transformation

Industry Markets and Technologies

Industry Product Planning and Strategy

Financial Services Business Leadership and Strategy


B.A., Adelphi University

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Top Issues That I Help Clients Address

1Innovation in payments

2Payment IT strategy

3Best practices in payment transformation

4Payment technology / Payment Hubs

5Line of Business Buying Behavior for Banking