Gartner Expert

Don Ribar

Sr Director Analyst

Don Ribar is a Senior Director within Gartner's Tech CEO team within the Technology and Service Provider (T&SP) research group. He has nearly 40 years' experience in consulting and services companies, both large and small, including as a founder. He works with CEO's and other company senior executives in providing advisory guidance and research that helps them grow and improve their business performance. Mr. Ribar has a particular focus in the area of IT managed services and Managed Services Providers (MSPs) where he brings 14 years direct experience in building and implementing recurring revenue models that met company goals and served end-customer needs.

Mr. Ribar works with MSPs and other Tech CEO clients on business strategy, focusing their messaging, positioning and value proposition, as well to help shape and model the pricing and packaging of their service offerings, partner ecosystems, and route-to-market approach.

Previous experience

Prior to joining Gartner, Mr. Ribar worked in several growing IT Managed Services companies including an MSP he founded. He had experience working in all aspects of these businesses including Corporate Strategy, Packaging and Pricing, Partnerships & Ecosystems, Operations, and implementing supporting technology.

Professional background

Telecommunication Technologies Group

VP. Data Managed Services

Haladon Technologies

President and Founder


Associate Partner

Areas of coverage

Product and Services Strategy for Tech CEOs

Scalable Business Operations for Tech CEOs

Marketing and Sales Execution for Tech CEOs

Corporate Development and Growth Strategy for Tech CEOs


BS, Indiana University, Quantitative Business Analysis

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Top Issues That I Help Clients Address

1Provide guidance for MSPs to focus and differentiate their offerings

2Assist services companies in establishing clearer messaging and value propositions

3Assist Managed Services Providers in thinking through pricing and packaging options appropriate for their market

4Providing strategies around security services in the context of managed services offerings.

5Working with early stage services companies to provide perspective on growth strategies