Gartner Expert

Duncan Prosser

Sr Director Analyst

Duncan Prosser is a Research Director in Gartner's Infrastructure and Operations (I&O) Leadership group providing broad coverage of the IT I&O role with a focus on strategy-related issues including maturity (including IT Score), operating model and organization design, skills and staffing, cost optimisation and culture.

Previous experience

Prior to joining Gartner, Mr. Prosser worked for the U.K.'s manufacturing membership organization Make UK as the Head of Infrastructure and Operations. Due to the broad nature of Make UK's portfolio he gained experience with several industries. Prior to that he worked within the finance industry in insurance broking. He started his career as a network consultant. He is a Chartered IT Professional, member of the British Computer Society and is certified ITIL Expert. He has particular interests in service management, networking, unified communications and PBX.

Professional background

Make UK

Head of Infrastructure and Operations

Swinton Insurance

Technical Manager

Vantage Computer Solutions

Senior Network Consultant

Areas of coverage

I&O Organizational Strategy

I&O Operations Management


B.Sc., Jt. Hons., Mathematics and Physics, Warwick University, U.K.

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Top Issues That I Help Clients Address

1I&O maturity assessment, benchmark - IT Score for I&O

2I&O Operating Models and Organization Structure

3I&O Project to Product Management

4I&O Cost Optimization

5I&O Skills Development