As part of the research team in Gartner's Customer Service and Support Practice, Emily Potosky works with functional leaders and their teams to conduct in-depth research of their pressing challenges, surfacing evidenced best practices and practical tools practitioners can put to their own use.
Ms. Potosky graduated from Johns Hopkins School of Advanced International Studies with a Master's in International Relations and International Economics in 2016.
The Tax Foundation
Taxes and Growth Fellow
Resident Director for the Korea Critical Language Scholarship Program (CLS)
English Teaching Assistant (ETA)
Master's in International Relations and Economics from Johns Hopkins School of Advanced International Studies (SAIS)
1Creating a robust customer service talent strategy
2Enabling customer service reps with technology
3Predicting the future trends that may impact or disrupt customer service operations