Eric is a Senior Director in Gartner's Customer Service Research Practice. He sets the strategic direction for research initiatives, and conceptualizes and executes on research plans and products that help customer service leaders address their most pressing challenges.
Most recently, Eric worked at The Partnership for Public Service, where he led many high-visibility research initiatives to drive change in government, with a specific focus on improving customer experience with federal services.
Eric earned his B.S. in Political Science from Wake Forest University and holds a Master of Public Policy degree from George Mason University.