Gartner Expert

Eric Ratts

Sr Director Analyst

Eric Ratts is an analyst on the Enterprise Architecture (EA) team who works with CIOs, CxOs, and EA leaders to align business strategy, operating models, and technology investments to measurable business outcomes. He is recognized for helping organizations establish and mature high‑impact EA functions that improve decision making, modernize application and technology portfolios, and govern disruptive technologies such as AI at enterprise scale.

Exemplary topics he covers include Business Capability Modeling and Outcome‑Driven Enterprise Architecture (BODEA), Creating and Communicating Technology Strategy, EA Operating Models and Maturity, Application and Platform Modernization, Enterprise AI Strategy and Governance, EA Talent and Skills Development, and Translating Emerging Technology Trends into Actionable Roadmaps.

Previous experience

Eric Ratts is an enterprise architecture and technology strategy leader with more than 25 years of experience helping organizations modernize, reduce complexity, and align technology investments to business outcomes. His background spans healthcare, technology services, retail, education, and consulting, where he has led transformation initiatives, built architecture functions, and guided executives through large-scale change.

Across his career, he has held senior leadership roles responsible for enterprise architecture, technology strategy, digital transformation, governance, and operating model design. He has built and matured enterprise architecture programs, created future-state technology visions, developed multi-year roadmaps, and established governance frameworks that improve alignment, accountability, and decision quality. His work has included current-state assessments, business capability modeling, integration modernization, cost optimization, and technology portfolio rationalization.

As a consultant and advisor, Eric has partnered with C-suite leaders to assess current-state environments, define enterprise architecture vision and success measures, prioritize strategic initiatives, and support transformation planning. His responsibilities have also included merger and acquisition due diligence, post-acquisition integration planning, executive communications, and establishing guardrails for technology decisions.

His leadership approach is grounded in transparency, accountability, authenticity, and a focus on meaningful business impact. He is known for bringing clarity to complex environments, keeping teams focused on priorities, and building practical strategies that are both ambitious and executable.

Professional background

Flexential, Senior Director, Enterprise Architecture, 3 years

Self Employed, Enterprise Architecture and Management Consultant, 2 years

Centura Health, Vice President, Office of the CIO, 1 years

Optum, Senior Director, Enterprise Architecture, 2 years

Hackensack Meridian Health, Vice President, Chief Enterprise Architect, 1 years

The Schwan Food Company, Director, Enterprise Architecture, 2 years

Sports Authority, Director, IS Architecture, 4 years

Cigna, Enterprise Architect, 7 years

Areas of coverage
  • Head of Enterprise Architecture Leadership and Personal Effectiveness

  • Enterprise Architecture Operating Model

  • Enterprise Architecture's Role in IT Architecture

  • Enterprise Architecture's Role in Emerging Technologies, Trends and Markets

Education

BCJ with a minor in Information Systems, Louisiana State University

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Top Issues That I Help Clients Address

01

Enterprise Architecture Organization and Leadership

02

Creating and Communicating Technology Strategy

03

Enterprise Architecture Strategy and Governance

04

Enterprise Architecture Assessments

05

Modernization and Transformation