Gartner Expert

Fabio Di Capua

VP Analyst

Fabio Di Capua is a Vice President in Gartner's Technology and Service Providers team. Mr. Di Capua covers the IT application services market, in particular ERP and HCM application implementation and management. His research covers the application implementation and management market, business outcome contracts, agile contracting and market positioning. His research is primarily designed for CEO/General Managers of IT service providers. It is also used by the Product Management and Product Marketing teams at IT service providers. The buyers of application implementation and management services also use his research.

Previous experience

Mr. Di Capua has more than 30 years of experience in the area of IT management and application services' sourcing covering SAP, Dynamics and Workday. He has international experience, managing projects in multiple regions (EMEA, U.S.) and industries (manufacturing, FMCG, retail and hospitality) and has led IT teams at GM, Whirlpool, SAAB, Campofrio food and Emirates group.

Professional background

Whirlpool, EMEA

Project Management

General Motors

IT Management

Campofrio Food Group

IT Management

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

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Top Issues That I Help Clients Address

1Implementation and Management services for ERP or HCM systems (such as SAP, Dynamics, Workday)

2Best practices in establishing and managing SLAs and penalties for applications services.

3Planning and managing transitions with outsourcing service providers.

4Best practices in contracting for agile application development.

5How to best govern outsourced applications services provider delivery?