Gartner Expert

Fabio Di Capua

VP Analyst

Fabio Di Capua is a VP Analyst in Gartner's IT Sourcing, Procurement & Vendor Management Research & Advisory team. Mr. Di Capua covers the IT services market, in particular vendor selection, application implementation and support. He has worked extensively on contracting for IT services and is skilled in the retained organization required for IT outsourcing.

Previous experience

Mr. Di Capua has more than 29 years of experience in the area of IT management and application services' sourcing covering SAP, Dynamics AX and Workday. He has international experience, managing projects in multiple regions (EMEA, U.S.) and industries (manufacturing, FMCG, retail and hospitality) and has led IT teams at GM, Whirlpool, SAAB, Campofrio food and Emirates group.

Professional background

Whirlpool, EMEA

Project Management

General Motors

IT Management

Campofrio Food Group

IT Management

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

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Top Issues That I Help Clients Address

1How to develop and execute a sourcing strategy for applications services?

2Best practices in establishing and managing SLAs and penalties for applications services.

3Planning and managing transitions with outsourcing service providers.

4Best practices in contracting for agile application development.

5How to best govern outsourced applications services provider delivery?