Gartner Information Technology Expert

Frances Karamouzis

Distinguished VP Analyst

Frances Karamouzis is the Group Chief of Research for IT Leaders and GTP. She is also a Distinguished VP Analyst in Gartner's Research and Advisory Group focusing on Artificial Intelligence, Hyperautomation (inclusive of RPA and decision modelling) as well as the business and IT services to drive outcomes. Ms. Karamouzis is focused on research that addresses strategic planning, evaluations, business cases and service delivery capabilities, as well as disruptive trends.

Ms. Karamouzis has appeared and/or contributed to reports showcased on 60 Minutes, CNN, CNBC, PBS, Business Week, Forbes and the Council for Foreign Relations.

Ms. Karamouzis earned a bachelor's degree in International Business and Accounting from New York University. She has also completed her M.B.A. in Finance at New York University.

Previous experience

Prior to joining Gartner, Ms. Karamouzis spent 11 years with a large multinational consulting firm, where she was involved in several service delivery areas, including strategy, process design, system integration, change management and knowledge management. In addition, she was a practice director for 2 years at a strategy consulting practice of a small niche consulting firm.

Professional background

Andersen Consulting

Senior Manager

SC Consulting

Practice Director

Areas of coverage

Artificial Intelligence

Driving Digital Business Transformation for Industry Leadership (retired)

IT Services and Solutions

Education

M.B.A., Finance, New York University

B.A., Dual Major: International Business and Accounting, New York University

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Top Issues That I Help Clients Address

1Sourcing strategies, as well as evaluation and selection of IT service providers

2Intelligent automation services (Gartner's umbrella term for artificial intelligence, RPA, bots, chatbots, machine learning, cognitive computing, conversational platforms, digital or virtual agents)

3Digital business services

4Application services (inclusive of SaaS)

5Shared-service centers (SSC) and business process services (inclusive of BPaaS, BPO & KPO)