Gartner Expert

Gilbert van der Heiden

Distinguished VP Analyst

As a new member of the Enterprise Architecture and Technology Innovation team, Gilbert will expand on his wide ranging services and outsourcing experience to support inquiries on digital transformation strategies - including cloud adoption strategies, and legacy modernization - and the implementation and benefits realization for AI and ML, in combination with IoT. Gilbert will further support the translation of business architecture to solution or domain architecture for I&O and applications, and address questions on sourcing for advisory or implementation of EA & TI capabilities.

Previous experience

Prior to being a new member of the Enterprise Architecture and Technology Innovation team, Gilbert spent 12 years within Gartner's Sourcing, Procurement and Vendor Management team. In these years, Gilbert addressed questions on IT services and solutions strategy, selection and contracting, transition and transformation, and IT services management. With an average of 600 inquiries per year, Gilbert addressed application and cloud services, from waterfall to agile and DevOps, crowd and cloud, marketplaces, QA, for large ISVs like SAP, Oracle, and Salesforce and some BPO.

Prior to joining Gartner, Mr. Heiden was an outsourcing solution manager at Atos Origin. He set out and was responsible for the technical, service, transition and demand-supply solution for international (out)sourcing engagements.

He also held line management and consulting positions, both internal and external. Through the latter, he built up hands-on experience of the effect of (out)sourcing on a client organization.

Professional background


Analyst - Sourcing, Procurement and Vendor Management


Outsourcing Solution Architect

Areas of coverage

Enterprise Architecture

Technology Innovation

Application Architecture, Development, Integration and Platforms

Agile and DevOps

Negotiating IT Contracts


Degree in Educational Engineering, major in Human Computer Interaction, University of Twente

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Top Issues That I Help Clients Address

1How can I translate a business architecture to a solution or technology domain architecture?

2What steps should I take to create and implement a viable cloud or marketplace strategy?

3Who are the advisors or implementation vendors I should consider to realize my BODEA vision?

4Who are the vendors that can advise, implement and operate my cloud strategy?

5What IA and ML solutions or services should I use to improve my business or IT operations?