- Gartner client? Log in for personalized search results.
Gartner Expert
Gladys Yeo
Sr Principal, Advisory
Gladys Yeo is a Senior Principal Advisor in the Financial Services practice at Gartner based in Dublin, Ireland.
Gladys advises Business Leaders, Operations Leaders, and Technology leaders with a particular focus on customer experience, operational excellence, D&A, automation, as well as talent management.
She also provides industry trends and end-user insights to service providers to help them sharpen their go-market-strategy planning and product messaging.
Gladys' previous experience in Gartner was in a similar role based in Singapore serving 30+ financial service institutions across markets in Asia Pacific.
Previous experience
-
Professional background
-
-
Areas of coverage
Financial Services Digital Business Strategy and Innovation
Financial Services Technology Modernization and Transformation
Industry Product Planning and Strategy
Financial Services Business Leadership and Strategy
Financial Services Customer Experience, Talent and Delivery
Education
Bachelor of Science, With Honors, Life Science,
National University of Singapore
Top Issues That I Help Clients Address
1Navigate the challenges of end-to-end process improvement and accelerate automation deployment
2Provide operations leaders with insights into operations' expanding functional responsibilities and evolving role of heads of operations.
3Develop customer experience that responds to retail banking clients' ever-changing needs and journeys
4Drive employee performance and engagement, focusing on back-office employees, branch staff, business bankers and relationship managers
5Explore ways firms can use technological solutions as a key market differentiator.