Gartner Expert

Gladys Yeo

Sr Principal, Advisory

Gladys Yeo is an Advisor for Gartner's FS Leadership Council and specializes in the needs of clients in the Asia Pacific Region. She provides insights to clients across business lines in consumer banking, commercial banking, private banking and back-office operations.

Ms. Yeo advises financial services executives on their most pressing challenges and initiatives via strategy sessions, facilitated team discussions and networking events. Areas of expertise include customer experience, channel/distribution strategy, sales productivity, talent management, leadership as well as culture.

Previous experience

Previously, Ms. Yeo managed and built relationships with FS executives in an account management role to ensure that their needs were understood and satisfied by Gartner's suite of solutions.

Professional background


Senior Account Management Specialist

Areas of coverage

Financial Services Client Experience and Journey Transformation (retired)

Financial Services Go-To-Market Strategy and Execution (retired)

Financial Services Operational Excellence and Cost Optimization

Financial Services Talent Management, Leadership and Culture (retired)


Bachelor of Science, With Honors, Life Science,

National University of Singapore

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Top Issues That I Help Clients Address

1Client Experience (Across lines of business) - Understand customer expectations and behavior, product and channel innovation

2Talent Management (Across lines of business) - Improving frontline productivity, overall talent development and retention

3Go-to-Market Strategies (Across lines of business) - Sales and marketing strategies, channel/distribution strategy

4Operational Excellence and Cost optimization (Back-office operations) - Automation strategy, functional management and process/cost efficiency