Gartner Expert

Grace Farrell

Principal Analyst

Grace Farrell is a Principal Analyst on the Government and Education team. She supports Higher Education vendors and institutions, providing insights and research on Student Information Systems (SIS), Continuing Education and Workforce Development Solutions, and Career Services Tools. Ms. Farrell also covers the foundations of building a Smart Campus and the impact the Metaverse has on higher education.

Previous experience

Prior to joining Research & Advisory, Grace spent three years serving Gartner clients in the Mid Size Enterprise. She has experience working with higher education SIS vendors, with a particular focus on vendor roadmap, new client acquisition and mergers and acquisitions.

Professional background


Mid Size Enterprise Sales

Areas of coverage

Education Digital Transformation and Innovation

Education Technology Optimization and Modernization


Bryant University, B.A.

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Top Issues That I Help Clients Address

1Which student information system (SIS) vendors should we be considering for our higher education university?

2Which continuing education (CE) vendors should we be considering for our institution?

3How can we improve/adjust our SIS RFP to capture the best vendor responses?

4What are the best practices to creating a Smart Campus?

5How can we begin to assess the Metaverse in higher education?