Gartner Expert

Gunjan Gupta

Director Analyst

Gunjan Gupta is a Director Analyst at Gartner in the IT Sourcing, Procurement and Vendor Management team. Ms. Gupta conducts research and guides Gartner clients in sourcing (including outsourcing/offshoring) application services which includes consulting, development and maintenance. She specifically guides Gartner clients on sourcing strategy, provider selection, contracting and negotiation, Agile development, Dynamic Sourcing, crowdsourcing, and hyperautomation. She has deep expertise on the services market having led research for application testing services, Oracle cloud application services and custom software development services.

Previous experience

Ms. Gupta has more than 15 years of experience in IT consulting and advisory. She has led several research initiatives and provided advisory support to clients for application outsourcing, emerging technologies, digitalization and enterprise applications. She has also worked with financial services clients on IT application implementation, testing and maintenance projects.

Professional background

Everest Group

Practice Director

CEB

Research Consultant

Sapient Corporation

Technology Lead

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

Education

M.B.A., Manchester Business School, U.K.

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Top Issues That I Help Clients Address

1Application-service related negotiations, master service agreement (MSA), statement of work (SOW) and request for proposal (RFP)

2Evaluation and selection of application service providers for Oracle, Testing, Workday and Custom Software Development services

3Best practices in establishing and managing SLAs and penalties for applications services

4Best practices in terms and conditions when contracting for applications services