Gunjan Gupta is a Principal Analyst at Gartner in the IT Sourcing and Vendor Management team. Ms. Gupta conducts research and guides Gartner clients in sourcing application services which includes application development and ongoing support and maintenance. She specifically guides Gartner clients on sourcing strategy, provider selection, contracting and negotiation, Agile development, Oracle application service providers, crowdsourcing, intelligent automation and testing services.
Ms. Gupta has more than 10 years of experience in the outsourcing and application services practice and research at Everest Group and previously CEB. She has led several research initiatives and provided advisory support to clients for application automation, emerging technologies, digitalization and enterprise applications. She has worked with various financial services clients on IT application implementation, testing and maintenance projects.
Sourcing, Procurement and Vendor Management Leaders
IT Services and Solutions
M.B.A., Manchester Business School, U.K.
1Application-service related negotiations, master service agreement (MSA), statement of work (SOW) and request for proposal (RFP)
2Evaluation and selection of application service providers
3Best practices in establishing and managing SLAs and penalties for applications services
4Best practices in terms and conditions when contracting for applications services