Gunjan Gupta is a Director Analyst in Gartner's IT Leaders Sourcing, Procurement and Vendor Management team. Ms. Gupta conducts research and guides Gartner clients in Software Engineering and IT application services market with a focus on sourcing practices, especially contracting and negotiations. She specifically guides Gartner clients on sourcing strategy, service provider selection, contracting and negotiation and rate cards. Gunjan has expertise in a number of areas and has published branded Gartner reserach on these topics and guided hundreds of clients through inquiries, presentations and webinars on Agile development, Dynamic Sourcing, crowdsourcing, and hyperautomation. She has deep expertise on the services market having led branded research for application testing services, Oracle cloud application services and custom software development services.
Ms. Gupta has also worked with other leading IT consulting and advisory companies. She has led several research initiatives and provided advisory support to clients for application outsourcing, emerging technologies, digitalization and enterprise applications. She has helped many financial services clients on IT application implementation, testing and maintenance projects.
M.B.A., Manchester Business School, U.K.
1Application-service related negotiations, master service agreement (MSA), statement of work (SOW) and request for proposal (RFP)
2Evaluation and selection of application service providers for Oracle, Testing, Workday and Custom Software Development services
3Best practices in establishing and managing SLAs and penalties for applications services
4Best practices in terms and conditions when contracting for applications services