Gartner Expert

Gunjan Gupta

Sr Principal Analyst

Gunjan Gupta is a Senior Principal Analyst at Gartner in the IT Sourcing and Vendor Management team. Ms. Gupta conducts research and guides Gartner clients in sourcing application services which includes application development and ongoing support and maintenance. She specifically guides Gartner clients on sourcing strategy, provider selection, contracting and negotiation, Agile development, Oracle application service providers, crowdsourcing, intelligent automation and testing services.

Previous experience

Ms. Gupta has more than 10 years of experience in the outsourcing and application services practice and research at Everest Group and previously CEB. She has led several research initiatives and provided advisory support to clients for application automation, emerging technologies, digitalization and enterprise applications. She has worked with various financial services clients on IT application implementation, testing and maintenance projects.

Professional background

Everest Group

Practice Director

CEB

Research Consultant

Sapient Corporation

Technology Lead

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

Education

M.B.A., Manchester Business School, U.K.

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Top Issues That I Help Clients Address

1Application-service related negotiations, master service agreement (MSA), statement of work (SOW) and request for proposal (RFP)

2Evaluation and selection of application service providers for Oracle, Testing, Workday and Custom Software Development services

3Best practices in establishing and managing SLAs and penalties for applications services

4Best practices in terms and conditions when contracting for applications services