Gartner Expert

Hannah Decker

Principal Analyst

Hannah Decker is a Principal Analyst in the Sourcing, Procurement and Vendor Management team.

Ms. Decker provides expertise to clients in the areas of software licensing, pricing and contract negotiation strategies for Workday and Salesforce (including Mulesoft) and other SaaS providers to help clients achieve best-in-class, sustainable and flexible deals. She also provides best practice advice on service level agreements (SLAs), payment terms and other top terms to negotiate.

Previous experience

Previously, Ms. Decker worked for the State of Florida as a Procurement Manager; procuring hardware, software and staff augmentation services.

Professional background

State of Florida

Procurement Analyst

Dulwich College Seoul

Procurement Manager

Areas of coverage

Negotiating IT Contracts

Managing IT Vendors


M.A., Diplomatic Studies, University of Leicester, U.K.

B.A.(Hons), Applied Social Science, University of York, U.K.

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Top Issues That I Help Clients Address

1Negotiation strategies, terms and conditions and pricing for Workday SaaS contracts

2Negotiation strategies, terms and conditions and pricing for Salesforce SaaS contracts

3Negotiation strategies, terms and conditions and pricing for Mulesoft contracts

4Negotiation strategies, terms and conditions for SaaS contracts