Gartner Expert

Hannah Decker

Director Analyst

Hannah Decker is a Director Analyst in the Sourcing, Procurement and Vendor Management team.

Ms. Decker provides expertise to clients in the areas of licensing, pricing and contract negotiation strategies for SaaS and iPaaS contracts, with a particular focus on Salesforce and MuleSoft. She helps clients achieve best-in-class, sustainable and flexible deals. She also provides best practice advice on service level agreements (SLAs), payment terms and other critical terms to negotiate. Most recently she has been advising on negotiating inflationary price increases in SaaS contracts.

Previous experience

Previously, Ms. Decker worked for the State of Florida as a Procurement Manager; procuring hardware, software and staff augmentation services.

Professional background

State of Florida

Procurement Analyst

Dulwich College Seoul

Procurement Manager

Areas of coverage

IT Contracts Negotiations

IT Vendor Ecosystems Management

IT Sourcing, Procurement and Vendor Management Operating Model


MBA, Florida State University. USA.

M.A., Diplomatic Studies, University of Leicester, U.K.

B.A.(Hons), Applied Social Science, University of York, U.K.

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Top Issues That I Help Clients Address

1Negotiation strategies, terms and conditions and pricing for Salesforce SaaS contracts

2Negotiation strategies, terms and conditions and pricing for Mulesoft contracts

3Negotiation strategies, terms and conditions for SaaS contracts

4Strategies around price increase mitigation (due to inflation, renewal increases) in SaaS contracts