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Gartner Expert
Hannah Edmunds
Sr. Specialist, Analyst
Hannah Edmunds is a Senior Specialist Analyst with Gartner's CIO and AI Leaders Practice, advising CIOs, technology leaders and banking executives globally. Ms. Edmunds advises clients on topics related to digital technology and talent as it pertains to leadership, talent and cultural shifts essential for success in the AI era. She also covers the effects of the AI-shaped economy on banking and investment services customer experience, IT talent, labor market trends and digital customer strategy.
Previous experience
Prior to joining Gartner, Hannah developed a strong foundation in research and data analysis through roles at academic organizations and brings a multidisciplinary perspective to her research. Hannah's experience spans qualitative and quantitative research, participant outreach and behavioral science-based studies. In previous roles at Gartner, Hannah conducted qualitative and quantitative research on customer experience, acquisition and retention related topics in Financial Services. She collaborated with industry experts to produce best practice case studies and led research workstreams.
Areas of coverage
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Technology and Digital Talent
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Banking and Investment Services Industries Technology Insights
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Financial Services Industry Business Insights
Education
Bachelor of Arts in Psychology with a minor in Advertising, The University of Alabama
Master of Science in Psychology, The University of Houston
Top Issues That I Help Clients Address
What are trends on the global labor market and implications on labor decisions for banking and investment services leaders and broadly for other industry CIOs?
What are the evolving needs and preferences of customers that impact business and technology decisions in financial services?
How should leaders enhance customer self-service and customer experience technology that align to digital strategies?
What is worker sentiment and behaviors regarding AI outside of IT (example topics: employee adoption, upskilling, culture, adoption)?