Gartner Expert

Issa Kerremans

Principal Analyst

Issa Kerremans is a Research Analyst in Gartner's Application Innovation team. Her research and guidance centers around digital transformation, specializing in process mining, task mining and digital twin of an organization (DTO). Miss Kerremans is also contributing to research and advisory in the area of Artificial Intelligence (AI), with a focus on ChatGPT.

Previous experience

Prior to joining Gartner, Ms. Kerremans was working in the software solutions space, focusing on Business Process Management in particular. In her recent career, she has been instrumental in conducting market research, driving product adoption and improving customer satisfaction, collaborating with cross-functional teams in a variety of industry verticals.

Professional background


Product Marketing Manager

Areas of coverage

Data Management Solutions

Data and Analytics Programs and Practices

Artificial Intelligence

Digital Innovation and Enablement Function

Digital Future


- BA in Humanistic Studies & Business Communications

- Foundation Degree, Design & Visual Communications

Read More Read Less

Top Issues That I Help Clients Address

1Process Mining

2Digital Twin of an Organization (DTO)


4Task Mining

5Operations Management