Gartner Expert

Jackie Watrous

Sr Director Analyst

Jackie is a Senior Director, Recruitment Technology Analyst, with 25 years of experience in Human Resources; 15 years of which she led recruitment technology strategy and execution for Anthem BlueCross Blue Shield and Credit Suisse.

As a Gartner analyst, Jackie delivers actionable, objective recruitment technology insights to HR executives and their teams; discussing technology trends, identifying key drivers for technology decisions and guiding strategy decisions that allow leaders to accomplish their critical talent acquisition activities.

Previous experience

Prior to Gartner, Jackie was the global lead for recruiting technology at Credit Suisse for seven years; and she led recruiting technology strategy at Anthem Blue Cross Blue Shield for eight years. Her career includes over 20 years of HR generalist experience, with expertise in HR processes, recruiting, compensation and benefits.

Professional background

Credit Suisse

Director, Global Recruitment Technology

Morgan Stanley

VP, Recruitment Operations & Technology

Anthem BlueCross Blue Shield

Program Manager, Recruitment Technology

Areas of coverage


Recruiting Resources for HR Professionals


Bachelor of Arts, Communications, SUNY Cortland, NY

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Top Issues That I Help Clients Address

1How do I build or reassess our recruitment technology strategy?

2What solutions or automations will help me drive effective and efficient recruitment processes?

3How do I prepare an RFP document to ensure I select the right recruitment technology solution?

4Who are the key stakeholders to be included in recruitment technology selection and implementation?

5How do I ensure successful adoption of new recruitment technology solutions?