Gartner Expert

Jaideep Thyagarajan

Principal Analyst

Jaideep Thyagarajan is a Principal Analyst in Gartner's IT Leaders Sourcing, Procurement and Vendor Management team. Mr. Thyagarajan covers the IT application services market with a focus on sourcing practices, especially contracting and negotiations. He specifically guides Gartner clients on issues related to RFPs, contract terms and conditions, commercial considerations, rate cards and supplier management.

He has six years of experience as an industry analyst and consultant across Asia Pacific, and has broadened his expertise over the years in application outsourcing with good knowledge of offshore and near shore country destinations.

Previous experience

Mr. Thyagarajan has also worked with prominent IT services providers in India and Australia where he assisted clients in solving some of their most challenging technology issues, helping them to achieve step-change improvements in cycle time, quality and cost by addressing project portfolio management, project value analysis, application rationalization, and capability building.

Most recently, Mr. Thyagarajan worked as a lead analyst covering retail and hospitality markets at IDC.

Professional background

International Data Corporation

Senior Market Analyst

Cognizant Technology Solutions

Consultant

Pactera Technologies

Consultant

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Government Digital Transformation and Innovation

Contracting for Services (retired)

IT Services and Solutions

Retail Digital Transformation and Innovation

Education

M.B.A., Product and Technology Management, Sydney Business School, International Golden Key Scholar.

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Top Issues That I Help Clients Address

1Application-services-related contract terms and conditions, master service agreement (MSA), statement of work (SOW), request for proposal (RFP)

2Evaluation and selection of application service providers

3Industry-specific application management and outsourcing

4Mobile application development, support and maintenance services

5Digital enablement, digital business optimization, digital transformation