Experts

Jane-Anne Mennella

Sr Director Analyst

Jane-Anne Mennella analyzes user research, testing and optimization and usability for marketing leaders. Ms. Mennella's areas of focus include testing and optimization strategies, qualitative customer insight, user research methodologies, becoming customer-centric and (UX) usability. She helps clients understand and utilize best practices for gaining insight into their customers, building test and learn cultures, and optimize their online experiences.

Previous experience

Before joining Gartner, Ms. Mennella held several positions as VP and Director to define, implement and continuously optimize the overall digital experience. In these roles, she championed the use of an array of research and testing methodologies to understand client needs, values and drivers, and create or improve products, experiences and services.

Professional background

Consultant

Optimization, User Research, User Experience, Customer Experience Consultant

Wyndham Hotel Group

Director of Customer Insight and Optimization

Merck & Co.

Director of Service Experience

Areas of coverage

Customer Experience Design and Execution

Customer Experience Leadership and Management

Education

B.A., Communications, Douglass College, Rutgers University

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Top Issues That I Help Clients Address

1Using user research to gain client insights and deliver better experiences and products

2Testing and optimization

3Becoming customer-centric

4User experience

5Test and learn cultures