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Gartner Expert
Jane-Anne Mennella
VP, Team Manager
Jane-Anne Mennella is a Vice President and Team Manager on the Gartner for Marketing Leaders team. She leads a team of analysts and advisors who create research for and advise CMOs and other marketing leaders. Before taking on a management role, Ms. Mennella was a Gartner analyst who covered Customer and User Experience, Customer Research and Insight, and Testing and Optimization.
Previous experience
Before joining Gartner, Ms. Mennella held several positions as VP and Director to define, implement and continuously optimize the overall customer and user experience. In these roles, she championed the use of an array of research and testing methodologies to understand client needs, values and drivers, and create or improve products, experiences and services.
Professional background
Consultant
Optimization, User Research, User Experience, Customer Experience Consultant
Wyndham Hotel Group
Director of Customer Insight and Optimization
Merck & Co.
Director of Service Experience
Areas of coverage
Customer Experience
Education
B.A., Communications, Douglass College, Rutgers University
Top Issues That I Help Clients Address
1Using user research to gain client insights and deliver better experiences and products
2Building and improving test and learn cultures, processes and results
3Customer Experience
4User Experience
5Becoming customer-centric