Gartner Expert

Jane-Anne Mennella

VP, Team Manager

Jane-Anne Mennella is a Vice President and Team Manager on the Gartner for Marketing Leaders team. She leads a team of analysts and advisors who create research for and advise CMOs and other marketing leaders. Before taking on a management role, Ms. Mennella was a Gartner analyst who covered Customer and User Experience, Customer Research and Insight, and Testing and Optimization.

Previous experience

Before joining Gartner, Ms. Mennella held several positions as VP and Director to define, implement and continuously optimize the overall customer and user experience. In these roles, she championed the use of an array of research and testing methodologies to understand client needs, values and drivers, and create or improve products, experiences and services.

Professional background


Optimization, User Research, User Experience, Customer Experience Consultant

Wyndham Hotel Group

Director of Customer Insight and Optimization

Merck & Co.

Director of Service Experience

Areas of coverage

Customer Experience


B.A., Communications, Douglass College, Rutgers University

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Top Issues That I Help Clients Address

1Using user research to gain client insights and deliver better experiences and products

2Building and improving test and learn cultures, processes and results

3Customer Experience

4User Experience

5Becoming customer-centric