Gartner Expert

Janelle B. Hill

Distinguished VP Analyst

Janelle B. Hill is a Chief of Research for Gartner's CIO practice. In this role, she looks across the non-industry, CIO research agendas to insure they are client centric, relevant and integrated.

As a Distinguished Vice President, her research focus is on transitioning to digital business at scale. This includes upgrading or even redesigning enterprise business operations to support the digital ambition and strategy.

She also contributes to our research on upgrading the I&T operating model to increase IT's value contribution to the business, especially in support of the digital ambition. A key focus is building up the "front office" of the IT organization to increase the level of strategic engagement between the CIO's team and business stakeholders. Many clients want to shift from IT as "order-taker" to "strategic partner."

Ms. Hill primarily works with the CIO and the IT leadership team, as well as with business executives on their digital acceleration initiatives. She regularly speaks with CEOs, COOs, Chief Digital Officers. She leads interactive workshops, presents at conferences, writes extensively and is often quoted in business and IT journals on digital business transformation and the CIO's role in business transformation.

Previous experience

Previously, as Director of Industry Solutions Marketing, Ms. Hill's focus was on manufacturing industries. She was responsible for planning marketing programs and events, writing marketing collateral and working directly with field sales personnel on sales opportunities. She also did competitive analysis.

Professional background


Director, Industry Solutions Marketing

MCI Telecommunications

Director, Database Administration


Senior Sales and Systems Engineer, Solution Marketing

Areas of coverage

CIO Leadership of Innovation, Disruptive Trends and Emerging Practices

CIO Leadership of Technology Talent, Culture and DEI

CIO Leadership of Strategy, Governance and Operating Models

Executive Leadership: Digital Business

Executive Leadership: Enterprise Strategic Planning and Execution


M.B.A., New York University, Stern School of Business

B.A., Barnard College, Columbia University

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Top Issues That I Help Clients Address

1Transforming for digital business at scale.

2Strategic engagement between business and IT professions (C-Suite and all mgt. levels).

3Designing the business model, the enterprise operating model and I&T operating model to enable the entity's strategy.

4The CIOs role influencing strategic change, acting as the COO by proxy.

5Business composability as an accelerator for digital business