Gartner Expert

Jasleen Kaur Sindhu

Sr Director, Advisory

Jasleen Kaur Sindhu is a Senior Director of Advisory in the Financial Services practice at Gartner. Ms. Sindhu has been with Gartner for more than eight years, and leads live and virtual executive education meetings where she closely works with Heads of Retail Banking, and FS Business Operations Leaders.

In her role, she partners with FS business leaders, and operations leaders to understand the issues they care about the most. And then she partners with research analysts to build insights that our clients can use to solve these issues. Her main area of focus is the Financial Services industry, where she covers operational excellence and cost optimization, talent management, customer experience and go-to-market initiatives.

In her prior role at Gartner, she headed the quantitative research practice that focused on building data-based insights for Retail Banking, Commercial Banking and Wealth Management sectors.

Previous experience

Prior to joining Gartner, Ms. Sindhu worked as a Strategy Consultant at Accenture covering Retail, and Communication and High Tech industries. She has also authored research papers on the impact of political and financial reforms on economic development.

Professional background


Quantitative Director




Business Analyst


Ph.D., Economics, Lancaster University, U.K.

M.Sc., with distinction, International Business, Lancaster University, U.K.

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Top Issues That I Help Clients Address

1Financial Services Client Experience and Journey Transformation

2Financial Services Talent Management, Leadership, and Culture

3Financial Services Operational Excellence and Cost Optimization

4Financial Services Go-to-Market Strategy and Execution

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