Gartner Expert

Jeff Casey

Sr Director Analyst

Jeff Casey is a Research Director covering the banking and financial technology industries within Gartner's Vertical Industries Service for Technology and Service Providers. Mr. Casey advises clients on generating growth in the next generation of Financial Technologies (Fintech) through role-specific advice related to Industry Product Planning and Strategy and Industry Strategy Execution. Mr. Casey also provides insights on best practices aligned to the disruptive potential of Fintech. His guidance helps clients understand market dynamics and industry trends as well as future scenarios and opportunities.

Previous experience

Prior to Gartner, Mr. Casey was the Chief Digital Officer at First Financial Bank where he led the strategic development of the bank's digital services, including identifying differentiating digital capabilities and leading the development of the digital business strategy and roadmap. In previous management roles, Mr. Casey's responsibilities included project and portfolio management, technology governance, and vendor selection and management.

Professional background

First Financial Bank, N.A.

Chief Digital Officer


Relationship Manager

Areas of coverage

Industry Strategy Execution

Industry Product Planning

Industry Markets and Technologies


B.B.A., Texas A&M University

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Top Issues That I Help Clients Address

1Digital banking (online and mobile) trends and buyer expectations

2Engaging with community and regional financial institutions

3Key business and technology trends impacting the banking sector

4Go-to-market strategy for fintech providers

5Customer acquisition and onboarding solutions