Gartner Expert

Jeff Smith

Sr Director Analyst

Jeffrey Smith is a Research Director on Gartner's Healthcare and Life Sciences Industry Research team. Mr. Smith's research is focused on clinical development activities within pharmaceutical and medical device companies, helping CIOs and R&D IT leaders to better navigate strategic challenges and support their organization's ability to manage product development from clinical trials through regulatory approval. He brings a unique combination of process, technical and operations experience to life science research with his background implementing enterprise solutions for pharmaceutical R&D, role as a practitioner of continuous process and technology improvement in clinical development, and rich experience with quality and regulatory processes.

Mr. Smith's vertical life science coverage specifically includes clinical trials, regulatory submission, content management, safety vigilance, quality and compliance and related technologies (e.g., EDC, CTMS, IRT, eCTD, RIM) for pharmaceuticals and other organizations that support life science product development.

Previous experience

Prior to joining Gartner, Mr. Smith spent his career in pharmaceutical R&D, working in Clinical Operations, IT Project Management, Clinical Quality and Regulatory Affairs and Operations. He was a Global Operations Manager at Forest Research Institute responsible for Clinical Operations services and special projects, and previous to this was a Project Manager leading process and technology implementation projects for the Informatics PMO. In his career, he has been a program, product and process manager; software architect and engineer (Java, Perl, C++, VB); validation specialist; quality manager; system trainer; support manager and business analyst.

Professional background

Sanofi (via Arborsys Group)

Quality Process Manager


Global Operations Manager

Forest Laboratories

IT Project Manager

Areas of coverage

Healthcare and Life Science Digital Optimization and Modernization

Healthcare and Life Science Digital Transformation and Innovation


Masters in Computer Science, Villanova University

Bachelors in English Literature, Ursinus College

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Top Issues That I Help Clients Address

1Improving clinical development processes with new technology

2Continuous process improvement within life science R&D

3Developing IT strategy in the highly regulated pharmaceutical industry

4Understanding the software vendor ecosystem within life science R&D

5Accelerating innovation in the R&D information systems group