Gartner Expert

Jennifer Carter

Principal Analyst

Jennifer Carter is a Principal Analyst in Gartner's CEO and Executive Leadership Research Group. Her guidance centers on building culture through the art of culture hacking and taking a people-first approach to change management. Ms. Carter also discusses key aspects of Gartner's Future of Work Reinvented research initiative, including: leadership in remote and hybrid environments, attracting, retaining, and upskilling/reskilling talent, and implementing a human-centric work design. Separately, she advises Executives on the attributes needed to become advanced digital leaders as well.

Ms. Carter has a passion for evaluating complex organizational and leadership challenges, and utilizes her diverse background to provide guidance that inspires Executives to think outside of the box.

Previous experience

Ms. Carter joined Gartner in 2015 after earning her B.A. in Chinese Languages and Literatures with a minor in German Studies from the University of Florida. For the past six years Ms. Carter has supported operational teams within Gartner and served as a Client Success Manager for both High Tech and Telecommunications Providers and Executive Programs Leaders. During her time in Executive Programs, her industry coverage included: manufacturing, financial services, professional services, life sciences, energy and utilities, oil and gas, education, and retail. Her role centered on understanding Leaders priorities and partnering with former practitioners to build both IT and corporate strategies as well as tracks for culture change and team skills development.

Professional background


Sales Support Specialist


HTTP Client Partner


Senior Client Success Manager, Executive Programs

Areas of coverage

CIO Leadership of Technology Talent, Culture and DEI

Executive Leadership: Digital Business

Executive Leadership: Executive Communications

Future of Work Reinvented Resource Center

CIO Executive Leadership Development


B.A. East Asian Languages & Literatures Mandarin Chinese, Magna Cum Laude Honors, The University of Florida

Minor in German Studies, The University of Florida

CompTIA ITF+ Certification

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Top Issues That I Help Clients Address

1Building and enhancing enterprise culture through the art of culture hacking

2Best practices/strategies for managing remote and hybrid teams, especially on a global scale

3Attracting, retaining, and upskilling/reskilling talent

4Implementing a human-centric work design

5Adopting a people-first approach to change management