Jim Robinson is a Research Director in Gartner Research. His research focuses on enterprise field service management, including agreement management, operations, performance management and mobile workforce management.
Mr. Robinson has over 20 years of field service experience, spanning ERP/field service implementation, development, business process re-engineering and executive leadership.
CIO, VP Service, IT Application Leader, Director Field Service
Before joining Gartner, Mr. Robinson owned strategies for improving time to ROI from software purchase by offering best-of-breed implementation methodologies, change management and technical services. He assisted on product functionality prioritization and SaaS infrastructure.
VP Product Management and Technical Services
Director Advanced Services and Business Solutions Architect
Applications and Software Engineering Leaders
Customer Relationship Management and Customer Experience (retired)
Certified Public Accountant, Department of Safety and Professional Services
Accounting, Marquette University
1What vendors can help better optimize field service preparation, scheduling and technician enablement?
2How do I measure field service improvements?
3How does field service interact/integrate with CRM, ERP, GIS?
4What technologies, such as IoT, HMDs, wearables, AI, drones should I be evaluating in field service?
5How do field service, customer service and finance interact?