Gartner Expert

Joanne Spencer

Sr Director Analyst

Joanne Spencer is a Senior Director, Analyst in IT Vendor Management, helping clients develop and mature their vendor management discipline and organizations. Ms. Spencer specializes in vendor performance, vendor risk and relationship management, taking organizations through the creation of a vendor management framework to get the most out of their vendors.

Previous experience

Previous to joining Gartner, Ms. Spencer developed a center of excellence for supplier relationship management and implemented a supplier relationship management framework for strategic IT suppliers.

Professional background

Aviva

Supplier Relationship Manager

Structure-Flex

Assistant Commercial Manager

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

Education

Member of Chartered Institute of Purchasing and Supply (MCIPS)

Prince 2 Foundation

Neuro Linguistic Programming

Professional Diploma in Marketing (ACIM), Chartered Institute of Marketing

B.A., with honors, French and Management Studies, University of Reading

European Master in Business Sciences, Ecole Superieur de Commerce, Clermont-Ferrand

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Top Issues That I Help Clients Address

1Implementing a vendor management framework

2Vendor performance management - dashboard and scorecard development

3Vendor risk management - VRM vendors and framework

4Building a vendor management team - skills and competencies

5Vendor management tools and technologies