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Gartner Expert
Joanne Spencer
VP Analyst
Joanne Spencer is a Senior Director, Analyst in IT Vendor Management, helping clients develop and mature their vendor management discipline and organizations. Ms. Spencer specializes in vendor performance, vendor risk and relationship management, taking organizations through the creation of a vendor management framework to get the most out of their vendors.
Previous experience
Previous to joining Gartner, Ms. Spencer developed a center of excellence for supplier relationship management and implemented a supplier relationship management framework for strategic IT suppliers.
Professional background
Aviva
Supplier Relationship Manager
Structure-Flex
Assistant Commercial Manager
Areas of coverage
Sourcing, Procurement and Vendor Management Leaders
Education
Member of Chartered Institute of Purchasing and Supply (MCIPS)
Prince 2 Foundation
Neuro Linguistic Programming
Professional Diploma in Marketing (ACIM), Chartered Institute of Marketing
B.A., with honors, French and Management Studies, University of Reading
European Master in Business Sciences, Ecole Superieur de Commerce, Clermont-Ferrand
Top Issues That I Help Clients Address
1Implementing a vendor management framework
2Vendor performance management - dashboard and scorecard development
3Vendor risk management - VRM vendors and framework
4Building a vendor management team - skills and competencies
5Vendor management tools and technologies