Gartner Expert

Karl Rosander

Sr Director Analyst

Karl Rosander is a Sr. Director Analyst with Gartner Research in the Infrastructure and Communications Services team. Mr. Rosander's responsibilities include advising clients on provider service trends and best practices as they relate to contract structure, SLA's, ITIL process, operational efficiency, and overall vendor management.

Previous experience

Before joining Gartner, Mr. Rosander worked in Sr. Leadership for several Managed Service providers over the past decade, including among others; NTT/Dimension Data, AHEAD, and Nexus IS. Mr. Rosander was responsible for developing service product lifecycle management, improve client satisfaction, reduce costs, and improve quality assurance.

Professional background


Sr. Director, Managed & Professional Services


Director, Managed Services

Dimension Data / NTT

Director, MS Operations & Governance

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

IT Operations and Cloud Management for Technical Professionals

IT Contracts Negotiations

IT Vendor Ecosystems Management


California State University, Sacramento - BS in Criminal Studies. Graduated Summa cum laude.

ITIL Foundations v3 Certification

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Top Issues That I Help Clients Address

1Service Issues with Vendors and how to structure and negotiate contracts for proper Service Levels, etc.

2Managing multiple vendors

3Infrastructure (Network, Cloud, Virtualization, Data Center) Managed Services recommendations & benefits

4ITIL Processes - Incident, Change, Request, Transition & Transformation

524x7 Monitoring & Maintenance of IT Infrastructure