Gartner Expert

Katie Gove

Sr Director Analyst

Katie Gove is a Senior Director-Analyst in Gartner's IT Sourcing, Procurement and Vendor Management team. Ms. Gove covers the IT and business services market.

Topics include:

Sourcing strategy, sourcing models, service provider relationship management, location assessment including EMEA nearshoring, digital business consulting services, Oracle Cloud application services, CRM services, SIAM, shared services and BPO. As part of her business process services coverage, she also addresses RPA/AI services.

Some of her recent presentations include the following:

For Barcelona Symposium 2019:

CIO Guide to RPA (Robotic Process Automation): From Hype to Reality

Ask the Expert: Reduce Risks and Costs in AI and RPA Software and SaaS Deals

What Happens After BUYING Software? You Need to Design, Build and Run IT

For Sourcing Summits 2019:

The Increasing Demand for Nearshore IT and Business Services

Fresh Approaches to Selecting Digital Business Consulting Service Providers

Contracting for RPA in an Evolving Market

Workshop: Hack Your Culture to Overcome Hurdles in Communicating About Sourcing

For Sourcing Summits 2018:

Can You Explain Your Sourcing Strategy To Your CEO? And Why It Matters

What's New In Business Process Services?

Previous experience

Ms. Gove has more than 25 years of experience in consulting and research with a focus on developing application and business services sourcing strategies and utilizing outsourcing and offshoring models to meet business needs. Her primary focus areas have been working with IT and business leaders in developing and aligning outsourcing strategies, guidance on retained organization roles and managing supplier relationship management to deliver outsourced services. She has also been involved in multiyear IT and ITeS sector development through projects in emerging countries like Uganda, Kenya, Bangladesh and Sri Lanka. She has 18 years of consulting experience, 14 years with IT/technology delivery and management, 17 years with IT/technology and market analysis, and 6 years with IT/ITeS sector development in developing countries.

Professional background

Trellis

Managing Director (Outsourcing/Offshoring Consulting and Research)

Catalyst/Perikon

Senior Consultant (Strategy/Implementation and IT)

PricewaterhouseCoopers

Managing Producer-Global (IT Development/Implementation)

Areas of coverage

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

Education

M.A., International Relations and Communications, Boston University

B.S.F.S., International Relations-Politics, Law and Organisation, Georgetown University School of Foreign Service

Read More Read Less

Top Issues That I Help Clients Address

1Outsourcing strategy - development and alignment

2Digital business consulting and sourcing

3Business process outsourcing and shared services, including RPA

4Service provider selection and evaluation: Digital business, Oracle cloud, Oracle ERP, app dev, BPO

5Nearshore/offshore location assessments