Gartner Expert

Katie Gove

Sr Director Analyst

Katie Gove is a Senior Director-Analyst in Gartner's Technology and Service Provider Research where she is on the General Managers team. Ms. Gove covers the IT and business services market.

She advises IT service providers on market opportunities, go-to-market and differentiation strategies. Her coverage includes digital and business consulting services, CRM/CX services, location assessment including nearshoring/offshoring, application services, and business process services (BPS). As part of her business process services coverage, she also addresses hyperautomation services.

Some of her Symposium/Summit/webinar presentations include the following:

*CIO Guide to RPA (Robotic Process Automation): From Hype to Reality

*Ask the Expert: Reduce Risks and Costs in AI and RPA Software and SaaS Deals

*What Happens After BUYING Software? You Need to Design, Build and Run IT

*The Increasing Demand for Nearshore IT and Business Services

*Fresh Approaches to Selecting Digital Business Consulting Service Providers

*Contracting for RPA in an Evolving Market

*Workshop: Hack Your Culture to Overcome Hurdles in Communicating About Sourcing

*Can You Explain Your Sourcing Strategy To Your CEO? And Why It Matters

*What's New In Business Process Services?

Previous experience

Ms. Gove has more than 25 years of experience in consulting and research with a focus on developing application and business services strategies and leveraging outsourcing and near/offshoring models to meet business needs. Her primary focus areas have been working with IT and business leaders in developing and aligning strategies that deliver business value.

She has also been involved in multiyear IT and ITeS sector development through projects in emerging countries like Uganda, Kenya, Bangladesh and Sri Lanka. She has 18 years of consulting experience, 14 years with IT/technology delivery and management, 17 years with IT/technology and market analysis, and 6 years with IT/ITeS sector development in developing countries.

Professional background

Trellis

Managing Director (Outsourcing/Offshoring Consulting and Research)

Catalyst/Perikon

Senior Consultant (Strategy/Implementation and IT)

PricewaterhouseCoopers

Managing Producer-Global (IT Development/Implementation)

Areas of coverage

Product Leadership

Business Performance Management for Tech CEOs

Go-to-Market Strategy

Portfolio Growth, Vision and Strategy

Execute on Portfolio Growth Targets

Education

M.A., International Relations and Communications, Boston University

B.S.F.S., International Relations-Politics, Law and Organisation, Georgetown University School of Foreign Service

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Top Issues That I Help Clients Address

1Identifying and enabling growth in digital business consulting and implementation services

2Services value articulation - creating compelling value stories that engage audiences, generate trust and drive action

3Identifying and delivering on business outcomes

4Nearshore/offshore location assessments and decision-making

5End-user demand drivers and buying practices