Katie Gove is a Senior Director-Analyst in Gartner's IT Sourcing, Procurement and Vendor Management team. Ms. Gove covers the IT and business services market.
Sourcing strategy, sourcing models, service provider relationship management, location assessment including EMEA nearshoring, digital business consulting services, Oracle Cloud application services, CRM services, SIAM, shared services and BPO. As part of her business process services coverage, she also addresses RPA/AI services.
Some of her recent presentations include the following:
For Barcelona Symposium 2019:
CIO Guide to RPA (Robotic Process Automation): From Hype to Reality
Ask the Expert: Reduce Risks and Costs in AI and RPA Software and SaaS Deals
What Happens After BUYING Software? You Need to Design, Build and Run IT
For Sourcing Summits 2019:
The Increasing Demand for Nearshore IT and Business Services
Fresh Approaches to Selecting Digital Business Consulting Service Providers
Contracting for RPA in an Evolving Market
Workshop: Hack Your Culture to Overcome Hurdles in Communicating About Sourcing
For Sourcing Summits 2018:
Can You Explain Your Sourcing Strategy To Your CEO? And Why It Matters
What's New In Business Process Services?
Ms. Gove has more than 25 years of experience in consulting and research with a focus on developing application and business services sourcing strategies and utilizing outsourcing and offshoring models to meet business needs. Her primary focus areas have been working with IT and business leaders in developing and aligning outsourcing strategies, guidance on retained organization roles and managing supplier relationship management to deliver outsourced services. She has also been involved in multiyear IT and ITeS sector development through projects in emerging countries like Uganda, Kenya, Bangladesh and Sri Lanka. She has 18 years of consulting experience, 14 years with IT/technology delivery and management, 17 years with IT/technology and market analysis, and 6 years with IT/ITeS sector development in developing countries.
Managing Director (Outsourcing/Offshoring Consulting and Research)
Senior Consultant (Strategy/Implementation and IT)
Managing Producer-Global (IT Development/Implementation)
Sourcing, Procurement and Vendor Management Leaders
IT Services and Solutions
M.A., International Relations and Communications, Boston University
B.S.F.S., International Relations-Politics, Law and Organisation, Georgetown University School of Foreign Service
1Outsourcing strategy - development and alignment
2Digital business consulting and sourcing
3Business process outsourcing and shared services, including RPA
4Service provider selection and evaluation: Digital business, Oracle cloud, Oracle ERP, app dev, BPO
5Nearshore/offshore location assessments