Gartner Expert

Kevin Otto

Sr Director Analyst

Kevin Otto is a Senior Research Director, Analyst working in the Supply Chain (SC) Logistics and Fulfillment team. Based in North America, he brings over 18 years of customer fulfillment, global demand planning, and supply chain standards experience. His core areas of research are customer fulfillment (maturity, order to cash process, org design, metrics), and customer collaboration.

In his previous roles, Mr. Otto has held leadership positions in customer facing supply chain and industry-wide initiatives aimed at driving greater operational efficiency.

Previous experience

GS1 US- Led the Foodservice GS1 US Standards Initiative aimed at enhancing food safety and supply chain efficiency in the US foodservice market

Loreal- Led the global demand planning team for Ralph Lauren fragrances and domestic supply for European designer brands

Unilever- Led team responsible for KPI delivery, strategic projects and strategic relationships with Walmart and Club accounts.

Professional background


Sr Director, Community Engagement


Director, Market Supply Logistics


Customer Supply Chain Manager

Areas of coverage

Logistics and Fulfillment


Masters, Business Administration

BS, Business Logistics

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Top Issues That I Help Clients Address

1Effective Customer Collaboration

2Customer Service and Order to Cash Best Practices

3Customer Fulfillment Team Design

4Driving Core KPIs

5Building a Customer Centric Supply Chain Organization

Latest research and insights