Kevin Otto is a Senior Research Director, Analyst working in the Supply Chain (SC) Logistics and Fulfillment team. Based in North America, he brings over 18 years of customer fulfillment, global demand planning, and supply chain standards experience. His core areas of research are customer fulfillment (maturity, order to cash process, org design, metrics), and customer collaboration.
In his previous roles, Mr. Otto has held leadership positions in customer facing supply chain and industry-wide initiatives aimed at driving greater operational efficiency.
GS1 US- Led the Foodservice GS1 US Standards Initiative aimed at enhancing food safety and supply chain efficiency in the US foodservice market
Loreal- Led the global demand planning team for Ralph Lauren fragrances and domestic supply for European designer brands
Unilever- Led team responsible for KPI delivery, strategic projects and strategic relationships with Walmart and Club accounts.
Sr Director, Community Engagement
Director, Market Supply Logistics
Customer Supply Chain Manager
Logistics and Fulfillment
Masters, Business Administration
BS, Business Logistics
1Effective Customer Collaboration
2Customer Service and Order to Cash Best Practices
3Customer Fulfillment Team Design
4Driving Core KPIs
5Building a Customer Centric Supply Chain Organization