Gartner Expert

Khurram Shahzad

Sr Director Analyst

Khurram Shahzad covers the CSP (Communication Service Provider) strategy and go-to-market initiatives for Product Leaders and Tech CEOs.

His primary focus area is Enterprise Communication Services, including product strategy, planning, roadmap, and innovation for virtual networks, network-as-a-service, campus networks, cloud connectivity, SD-WAN, unified communications, contact center, and CX solutions. 

He also covers industry-specific use cases, products and services transformation, GTM and growth strategies, enterprise buyer journey, and CSP wholesale/indirect channel business strategy, models, and markets.

Previous experience

Khurram joined Gartner after a successful career of over 20 years in the telecommunications industry. He has extensive experience in Product Management, Presales, Solutions Consulting, Strategy, and Go-to-market execution.

Khurram has worked with major Communication Service Providers (CSPs) such as Telstra, Optus, and Etisalat, and Telecom vendors like Motorola, Huawei, Nortel, ZTE, and Cyara.

Professional background

CSPs (Telstra, Optus & Etisalat)

Product Management & Technology Strategy

Telecom Vendors (Motorola, Nortel, Huawei, ZTE)

Presales, Solutions Consulting & Product Management

Areas of coverage

CSP Markets for Tech Suppliers

CSP Strategy and Go-to-Market


Master of Business Administration (MBA) from the University of Wollongong, Australia (with Distinction).

Bachelor of Science in Electrical Engineering (Telecommunications) from the UET, Lahore, Pakistan.

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Top Issues That I Help Clients Address

1Enterprise Communication Services transformation

2Product Development practices and models

3Growth and GTM strategies, Enterprise Buyer Journey

4Network-as-a-service, Virtual networks, Campus networks, Cloud connectivity

5Unified communications, contact center and CX solutions