Gartner Expert

Kimberly Harris-Ferrante

Distinguished VP Analyst

Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner's Global Financial Services Industry Research and Advisory. Ms. Harris-Ferrante is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. Her areas of specialization includes the business strategies and technologies to support digital insurance, customer experience management, claims transformation, advanced analytics and artificial intelligence. She helps clients visualize the major industry trends and emerging technologies, including the short- and long-term impact on the insurance industry.

Previous experience

Ms. Harris-Ferrante has been active in the research field since 1992 and has been involved in multiple projects in social sciences, healthcare, law and information technology. In these positions, she supported quantitative research projects, including focus group support, survey creation, data entry, programming, statistical analysis and report writing.

Professional background

Research Triangle Institute

Health Analyst

East Carolina University

Research Assistant

Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Technology Modernization and Transformation

Education

Completed Course Work for a Ph.D. at North Carolina State University (Key Areas of Concentration Included Research Methodology and Statistics)

M.A., Sociology, East Carolina University

B.A., Psychology, University of North Carolina at Chapel Hill

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Top Issues That I Help Clients Address

1Emerging technologies impacting the P&C and life insurance industry (including artificial intelligence, analytics, IoT, and digitalization)

2Business and IT transformation in insurance including trends and CIO priorities

3Customer experience and consumer trends in insurance

4Digital insurance and customer experience management strategies in insurance

5Big data/analytics / artificial intelligence (AI) in insurance