Kristy Waterhouse is a Senior Specialist, Analyst within the Financial Services practice at Gartner. She covers customer experience, multichannel digital banking, and digital banking platforms. This includes producing research on the above and advising financial services leaders and bank CIOs regarding best practices and trends in the market.
Prior to joining Gartner, Kristy developed a strong foundation in research and data analysis through roles at academic and nonprofit organizations. Kristy's experience spans qualitative and quantitative research. With a background in sociology from Baylor University, Kristy brings a unique perspective to understanding societal trends, organizational change, and the adoption of innovative solutions.
Financial Services Industry Business Insights
Banking and Investment Services Industries Technology Insights
Bachelors Degree in Sociology, Baylor University
What actions can executives take to maximize revenue opportunities and retain customer loyalty in financial services?
What are the evolving needs and preferences of customers that impact business and technology decisions in financial services?
How should leaders enhance customer self-service and customer experience technologies that align to digital strategy and demonstrate business value?