Gartner Expert

Lacy Lei

Sr Principal Analyst

Lacy lei is a Senior Principal Analyst covering digital workplace applications as part of Gartner's Employee Experience Technologies research group with a focus on unified communications and collaboration (UCC), meeting solutions, meeting devices and New Work Hub. She has an in-depth knowledge of China's Hybrid Working landscape and players.

Ms. Lei's helps clients make strategic decisions when selecting, designing or using effectively meeting solutions and devices, collaboration and new work hub applications, as part of a modern digital workplace.

Previous experience

Prior to joining Gartner, Ms. Lei led the Video Conferencing product management team at Anker, and worked closely with global and local meeting solution providers to define product portfolio, roadmap and go to market strategies. Previously at Poly, she played a pivotal role in driving transformation for hybrid workplace as a product manager. The versatile experiences of her working as part of IT, engineering, and sales teams, in addition to her exposure to organizations of varying scales (startups, government, and global) gave her hands-on expertise in strategy, financial modeling, user personas in the context of product management, hardware manufacturing and solution designing.

Professional background

Walt Disney World

Telecommunications Analyst


Product Manager

Anker Innovations LTD

Sr Product Manager

Areas of coverage

I&O Digital Workplace Transformation

Digital Workplace Applications


Master of Science, Industrial & Systems Engineering, University of Florida

Bachelor of Science, Telecommunications Engineering, Beijing University of Posts & Telecommunications

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Top Issues That I Help Clients Address

1Understanding pros and cons when making meeting/UCC/UCaaS vendor selection

2Using collaboration technologies, especially meeting solutions and UCaaS

3Determining key factors in building a meeting solutions / collaboration portfolio

4Selecting meeting room systems and devices

5Enablement strategies for new work hub applications in China