Gartner Expert

Laurie Shotton

VP Analyst

Laurie Shotton focuses on the insurance industry with a particular focus on life and pensions insurance. His research areas includes Hyperautomation, ecosystems, personalization, legacy modernization and policy administration systems. He also covers industry trends focusing on how business and technology is transforming the insurance industry.

Prior to joining Gartner, Mr. Shotton worked for software vendors, insurers and a BPO. He has extensive experience in life and pensions software and has operated in markets across the globe.

Previous experience

In previous roles, Mr. Shotton led a team of 30 business analysts in implementing a life and pensions solution for global life and pension providers. In his role at Capita, he assessed the key life and pensions software providers to help develop the outsourcer's platform strategy.

Professional background


Head of Analysis and Design

Capita Life and Pensions

Platform Architect

FIS Software

Senior Business Consultant

Areas of coverage

Financial Services Digital Business Strategy and Innovation

Financial Services Technology Modernization and Transformation


B.S., With Honors, Business Economics, Wolverhampton University

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Top Issues That I Help Clients Address

1Managing legacy modernization initiatives within insurance.

2Evaluating the vendor market for core insurance policy administration systems in a highly fragmented market.

3Help provide insight into business and IT trends within the insurance industry. Examining the requirements for digital transformation.

4Evaluating the developments in insurance ecosystems.

5Examining the impact of automation on the insurance industry