Gartner Expert

Luis Pinto

Director Analyst

Luis Pinto is a Director-Analyst at Gartner in the IT Leaders Sourcing, Procurement and Vendor Management team. Mr. Pinto covers the IT and business services market.

Topics include:

Systems Integration [SI] and application outsourcing, digital services, Enterprise Application Integration [EAI] services, data strategy and conversion services, sourcing strategy.

He has international experience developing differentiated solutions in multiple regions (EMEA, U.S., LATAM) and leading business transformation programs including a broad range of IT applications and technologies. He guides Gartner clients on all phases of the sourcing life cycle (sourcing strategy, purchase and ongoing management).

Previous experience

Responsible for developing compelling and differentiated solutions (scoping, estimating, resource planning, risk management, business case, assets and capabilities)

Salesforce cross cloud implementations

Digital Retail, Design Thinking, Agile and Co-Creation

Professional background


Technology Solutioning


IT Director (Business Transformation Programs),


Delivery Lead (Systems Integration and Application Outsourcing)

Areas of coverage

Best-in-Class Portfolio Office

Sourcing, Procurement and Vendor Management Leaders

IT Services and Solutions

IT Contracts Negotiations


Executive MBA, Porto Business School

Bachelor's degree in MIS, University of Portucalense

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Top Issues That I Help Clients Address

1How to develop and execute a sourcing strategy for applications and business process services?

2Best practices in contracting for agile application development.

3How do I integrate cloud and digital services options into my sourcing strategy?

4Best practices in establishing and managing SLAs and penalties for applications services.

5Evaluation and selection of application service providers especially for Digital business, Oracle, SAP, Salesforce, Middleware (Mulesoft, Informatica, Tibco, etc.)