Gartner Expert

Marc Kerremans

VP Analyst

Marc Kerremans works as a Research Director in Gartner Research, specializing in business process management (BPM) as a management discipline and source of technological innovation. Mr. Kerremans researches BPM technology providers, BPM technology futures, the role of business models and user best practices (including the organizational impact of BPM). He recently started new research areas on process mining and business operating models and systems, introducing the concept of a 'digital twin of an organization (DTO).'

Previous experience

Before this position, Mr. Kerremans worked as an independent Market Analyst/Management Consultant in different industries covering areas such as BPM, performance management, organizational transformation and strategic orientation. Services have been delivered to large international organizations (Capgemini, Getronics, Deloitte, Shell, ING, the European Commission, DSM, RJR Tobacco, Belgacom and Trespa) as well as to IT vendor companies (VisionWaves, AuraPortal, Everest, IBM, Oracle, IDS Sheer, Appian and EMC) in business-related areas and IT areas.

Prior to these independent activities, he worked for three years at Gartner as a Research Director in Gartner Research, specializing in BPM as a management discipline and source of technological innovation.

Before this position, he worked as an independent consultant for Getronics and Hessenatie Logistics (a logistics services provider), where he initiated and implemented BPM initiatives in different industries (government, insurance, tax and legal, utilities, FMCG and transportation).

Before these independent activities, he worked for Soft Cell (a European ERP vendor), where he conceptualized and architected a procurement application based on BPM technology that can be regarded as one of the first commercially available leading-edge BPM applications.

Prior to entering the IT sector, he held several business-oriented managerial positions (CIO, Assistant COO and Assistant CFO) in diverse industries.

Professional background

Marker Consulting

Owner/Managing Director

Soft Cell

Business Solutions Strategist

Spruyt Plastics


Areas of coverage

Enterprise Architecture and Technology Innovation Leaders

Technology Innovation

Building and Expanding a Digital Business (retired)

Driving Cost Optimization Across the Enterprise (retired)

CIO Leadership of Strategy, Governance and Operating Models


M.S., Doctorandus Applied Economics, University of Antwerp

M.S., Business Administration, UFSIA Antwerp

M.S., Advanced Statistics - Postgraduate, University of Edinburgh/University of Antwerp

B.S., Sociology, UFSIA Antwerp

Currently Ph.D. student, BPM, Catholic University of Leuven

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Top Issues That I Help Clients Address

1Process Mining

2Operations Management

3Value, Process Measurements and Analytics for BPM

4Technological Innovation

5Value Chains, Forecasting and Analytics