Gartner Expert

Mark Jaggers

Sr Director Analyst

Mark Jaggers is the Sr. Director for IT Resilience, Availability and Recovery. His primary areas of coverage include IT and systems resilience, IT disaster recovery, cloud-based recovery services and how they interact as part of an overall infrastructure and cloud strategy.

Previous experience

Prior to joining Gartner, Mr. Jaggers held roles in end-user organizations, service providers, and a major IT software company. During his career, he has led infrastructure architecture and development for large scale IT systems; backup, recovery, and storage engineering and operations; pre-sales consulting/engineering as well as post-sales customer success and support management.

Professional background


Customer Success Manager, Sales Engineering Manager, Principal Sales Engineer

Sr. Storage Engineer

Infocrossing, a Wipro Company

Sr. Storage Engineer

Areas of coverage

Data Center Infrastructure

Cloud and Edge Infrastructure

Agile and DevOps (retired)

Infrastructure Availability and Recovery (retired)


M.S., Management of Technology, New York University

B.B.A., International Business, Schiller International University

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Top Issues That I Help Clients Address

1What should my IT disaster recovery strategy look like?

2Where should I start in building out an IT resilience program?

3What do I need to be aware of for cloud resilience?

4Is cloud-based disaster recovery the right choice for me?

5What should my recovery time and recovery point objectives be?