I work in Gartner's IT Monitoring team, where I cover the Infrastructure and Application monitoring market and solutions.
Previously I worked for a leading Nordic bank where I was a knowledge leader. My main focus was to drive the adoption and improvement of monitoring solutions within the bank and coaching people and teams in the use of monitoring and observability products. I was also responsible for driving the roadmap for monitoring which involved - simplifying, empowering and automating the monitoring stack to give teams greater insight into applications and services performance and leveraging the data to allow teams to proactively manage service delivery. Finally, I was also responsible for developing, driving and evangelizing the monitoring vision, strategy and roadmap.
Nordea Bank
Chief IT Infrastructure Specialist
Cubic Transportation Systems Ltd
ITSM Technical Delivery Lead
Indra Systems
BMC PATROL Onsite Lead
Service and Support Talent and Operations
Service and Support Customer Experience and Analytics
IT Operations and Cloud Management for Technical Professionals
Adopt Modern Architectures and Technologies
Loughborough University, Bachelor of Science (Hons), Geography, 1992 - 1996, Grade: 2.1
Warrington Collegiate, Higher National Certificate Computing, 1997 - 1999, Grade: Pass
1IT monitoring and observability strategy and best practice
2IT performance strategy and best practices
3Event management and alert notification for better MTTR and KPIs
4Analytics and machine learning for IT operations
5Cloud infrastructure & application performance management