Gartner Expert

Martin Caren

Director Analyst

I work in Gartner's IT Monitoring team, where I cover the Infrastructure and Application monitoring market and solutions.

Previous experience

Previously I worked for a leading Nordic bank where I was a knowledge leader. My main focus was to drive the adoption and improvement of monitoring solutions within the bank and coaching people and teams in the use of monitoring and observability products. I was also responsible for driving the roadmap for monitoring which involved - simplifying, empowering and automating the monitoring stack to give teams greater insight into applications and services performance and leveraging the data to allow teams to proactively manage service delivery. Finally, I was also responsible for developing, driving and evangelizing the monitoring vision, strategy and roadmap.

Professional background

Nordea Bank

Chief IT Infrastructure Specialist

Cubic Transportation Systems Ltd

ITSM Technical Delivery Lead

Indra Systems

BMC PATROL Onsite Lead

Areas of coverage

Service and Support Talent and Operations

Service and Support Customer Experience and Analytics

IT Operations and Cloud Management for Technical Professionals

Adopt Modern Architectures and Technologies


Loughborough University, Bachelor of Science (Hons), Geography, 1992 - 1996, Grade: 2.1

Warrington Collegiate, Higher National Certificate Computing, 1997 - 1999, Grade: Pass

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Top Issues That I Help Clients Address

1IT monitoring and observability strategy and best practice

2IT performance strategy and best practices

3Event management and alert notification for better MTTR and KPIs

4Analytics and machine learning for IT operations

5Cloud infrastructure & application performance management