Matt Crossley is a Senior Director Analyst in the IT Monitoring team within Gartner for IT Leaders & Tech Professionals. Covering IT Infrastructure Monitoring (ITIM), availability and performance monitoring, alerting and Event Management.
Working in one of Denmark's leading Infrastructure & Application Outsourcing Managed Service Providers, with a focus on Life Science/Pharmaceutical Industry
Product Management & Ownership of a portfolio of core supporting technologies including: Monitoring; Infrastructure, Process & Task Automation; Configuration Management (CMDB); Integration; and Service Management (ITSM).
Defining and delivering a roadmap for core technologies supporting strategic corporate objectives, collaborating with various lines of business, customer demand units and project management to define business need and prioritize development.
Leading a global team (35+ FTE) of architects, developers and operational specialists working using both agile and waterfall approaches to deliver digital transformation via a combination of enterprise platforms and in-house developed solutions.
Vendor Management at strategic, tactical, and operational levels including ELA negotiation.
Director, Global, Head of Operations Management & Service Management
Manager, Global Head of Monitoring Services
Senior Application Manager
Infrastructure and Operations Leaders
Infrastructure, Operations and Cloud Management
University of Leeds: MA Communication Studies
University of Stirling: BA (Hons) Business Studies/Marketing
1IT Infrastructure Monitoring Strategy
2IT Monitoring, Availability & Performance