Gartner Expert

Matt Crossley

Sr Director Analyst

Matt Crossley is a Senior Director Analyst in the IT Monitoring team within Gartner for IT Leaders & Tech Professionals. Covering IT Infrastructure Monitoring (ITIM), availability and performance monitoring, alerting and Event Management.

Previous experience

Working in one of Denmark's leading Infrastructure & Application Outsourcing Managed Service Providers, with a focus on Life Science/Pharmaceutical Industry

Product Management & Ownership of a portfolio of core supporting technologies including: Monitoring; Infrastructure, Process & Task Automation; Configuration Management (CMDB); Integration; and Service Management (ITSM).

Defining and delivering a roadmap for core technologies supporting strategic corporate objectives, collaborating with various lines of business, customer demand units and project management to define business need and prioritize development.

Leading a global team (35+ FTE) of architects, developers and operational specialists working using both agile and waterfall approaches to deliver digital transformation via a combination of enterprise platforms and in-house developed solutions.

Vendor Management at strategic, tactical, and operational levels including ELA negotiation.

Professional background


Director, Global, Head of Operations Management & Service Management


Manager, Global Head of Monitoring Services


Senior Application Manager

Areas of coverage

I&O Organizational Strategy

I&O Operations Management


University of Leeds: MA Communication Studies

University of Stirling: BA (Hons) Business Studies/Marketing

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Top Issues That I Help Clients Address

1IT Infrastructure Monitoring Strategy

2IT Monitoring, Availability & Performance

3Event Management