Gartner Expert

Max Goss

Director Analyst

Max Goss is a Research Director in the Gartner for Technical Professionals Content, Collaboration and End User research team. Mr. Goss specializes in Microsoft cloud technologies such as SharePoint Online, Teams and OneDrive and associated Microsoft 365 technologies. The topics he currently focuses on include Microsoft 365 governance and compliance, records management, collaboration tools, organizational structure and implementation and adoption. Mr. Goss is currently focusing on information governance and records management, assessing the capabilities available in Microsoft 365 and offering best practice advice on how an organization should implement them.Mr. Goss also has a wealth of experience in modern SharePoint development technologies and a keen interest in how these can be leveraged to develop company wide intranets and portals.

Previous experience

Mr. Goss has spent more than 12 years working in the IT Industry, primarily in the Higher Education sector across two major UK Universities implementing Microsoft 365 technologies. He has extensive hands-on experience with almost all aspects of the Microsoft 365 stack, as well as a keen awareness of the business approach needed to best ensure successful implementation and adoption. Before joining Gartner, Mr. Goss was the Lead Architect responsible for the delivery and adoption of Microsoft 365 cloud services at the University of Bristol in the UK.

Professional background

University of Bristol

Microsoft 365 Architect

University of Exeter

SharePoint Online Technical lead

Microsoft 365 contractor (various companies)

Microsoft 365 Contractor (part time)

Areas of coverage

Digital Workplace and CRM for Technical Professionals


MA Political Theory, University of ExeterBA History, University of ExeterBSC, Computer Science, Open University

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Top Issues That I Help Clients Address

1Guidance on the design, architecture, planning, and implementation of SharePoint Online, Microsoft Teams and OneDrive

2Document management and sharing best practice - how to minimize risk of oversharing in Microsoft 365

3Compliance and records management within the Microsoft 365 suite, including data lifecycle and information protection

4SharePoint Online development technologies, including SPFX web parts, extensions and MS Graph integration

5Intranet and portal solutions including the use of SharePoint Online as part of an all company intranet