Max Goss is a Research Director in the Gartner for Technical Professionals Content, Collaboration and End User research team. Mr. Goss specializes in Microsoft cloud technologies such as SharePoint Online, Teams and OneDrive and associated Microsoft 365 technologies. The topics he currently focuses on include Microsoft 365 governance and compliance, records management, collaboration tools, organizational structure and implementation and adoption. Mr. Goss is currently focusing on information governance and records management, assessing the capabilities available in Microsoft 365 and offering best practice advice on how an organization should implement them.Mr. Goss also has a wealth of experience in modern SharePoint development technologies and a keen interest in how these can be leveraged to develop company wide intranets and portals.
Mr. Goss has spent more than 12 years working in the IT Industry, primarily in the Higher Education sector across two major UK Universities implementing Microsoft 365 technologies. He has extensive hands-on experience with almost all aspects of the Microsoft 365 stack, as well as a keen awareness of the business approach needed to best ensure successful implementation and adoption. Before joining Gartner, Mr. Goss was the Lead Architect responsible for the delivery and adoption of Microsoft 365 cloud services at the University of Bristol in the UK.
University of Bristol
Microsoft 365 Architect
University of Exeter
SharePoint Online Technical lead
Microsoft 365 contractor (various companies)
Microsoft 365 Contractor (part time)
Digital Workplace and CRM for Technical Professionals
MA Political Theory, University of ExeterBA History, University of ExeterBSC, Computer Science, Open University
1Guidance on the design, architecture, planning, and implementation of SharePoint Online, Microsoft Teams and OneDrive
2Document management and sharing best practice - how to minimize risk of oversharing in Microsoft 365
3Compliance and records management within the Microsoft 365 suite, including data lifecycle and information protection
4SharePoint Online development technologies, including SPFX web parts, extensions and MS Graph integration
5Intranet and portal solutions including the use of SharePoint Online as part of an all company intranet