Gartner Expert

Michael Brown

Sr Director Analyst

Michael Brown is a Research Director in the Government and Education team focusing on strategies for U.S. Federal CIOs with more detailed specialization in the public safety community. Mr. Brown covers IT strategy and governance, shared services, cloud, agile development and CRM.

Previous experience

Previously, Mr. Brown served as the Chief Information Officer for U.S. Immigration and Customs Enforcement, where he oversaw cloud migration and institutionalization of agile processes, initiated DevOps techniques, modernized financial and human resource systems, and implemented a new case management system for criminal investigators. As the CIO, he led a workforce of 423 federal employees and 1,170 contract staff delivering technology services across an agency of 20,000 employees. He managed a budget of $420M. He was responsible for acquisition, development and operations of all IT and tactical radio systems.

He has 41 years of experience in IT in the U.S. Federal government. He has managed the shared services operations for the Department of Homeland Security where he won awards for network transition and data center consolidation efforts. His experience includes managing nationwide IT operations for the U.S. Customs and Border Protection. Prior to his experience in public safety, he spent 21 years in various civilian and military technology roles for the U.S. Navy.

Professional background

U.S. Immigration and Customs Enforcement

Chief Information Officer

Department of Homeland Security Headquarters

Executive Director, IT Services Office

U.S. Customs and Border Protection

Director, Enterprise Infrastructure Projects Office

Areas of coverage

Government Digital Transformation and Innovation

Government Technology Optimization and Modernization

Education

Senior Executive Program, Columbia Business School, Columbia University

Undergraduate studies at:

- Palomar College, San Marcos, CA

- Southwestern College, Chula Vista, CA

- City Colleges of Chicago

- Navy Campus for Achievement, San Diego, CA

Read More Read Less

Top Issues That I Help Clients Address

1Delivery and use of shared services

2Case management for law enforcement

3Cloud migration

4Application strategy and governance

5Agile